Management and Control of Quality

by James R. Evans, William M. Lindsay

Evans/Lindsay is a market leader in this area. James Evans is a well-known author in the field, and is the current president of the Decision Sciences Institute. With his past experience as an examiner for the Malcolm Baldrige Award, the text, chapters and content, are heavily influenced by the framework and essential content of the Malcolm Baldrige National Quality Award criteria. The authors believe the principles of total quality as reflected in the Baldrige Award provide the best overall synthesis of the concept of quality. The text continues to provide a managerially-oriented, integrated view but also blends technical topics as well. All chapters have been updated to reflect the most current thinking in the profession.

850 pages, CD-ROM

First published June 19, 1998

About the author

Dr. James Evans is licensed in clinical and school psychology. Following graduation with a bachelor's degree in education, and a tour of duty in the U.S. Army, he taught in a public high school. Later he earned a master's degree in psychology. After working for three years at a state hospital and a county mental health center, he attended Peabody College of Vanderbilt University where he received a Ph.D. degree in psychology. He was on the faculty of the Psychology Department at the University of South Carolina for thirty years, and is retired from that position. He has completed postdoctoral work in neuropsychology at the University of California at San Francisco, the University of Georgia and the Medical College of Georgia. For over thirty years he also has maintained a successful private practice involving working with children and adults in hospital, school, prison, and private office settings. He has expertise in psychological, neuropsychological and psychoeducational assessment, as well as years of experience in psychotherapy and neurotherapy.. He is the author of thirty-five journal articles and five book chapters, and editor or co-editor of eight psychology-related books, including Rhythm in Psychological, Linguistic and Musical Processes, published in 1986. Presently he is self-employed as a psychologist at the Sterlingworth Center in Greenville, SC.

Reviews

[Evan Leybourn · Rating 4 out of 5]

Practical in its approach yet comprehensive in its breadth. The Management & Control of Quality is a great examination of quality management. I loved the case studies and the accessible style of writing.

[Aldrin Siena]

total quality management/william m. lindsay

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