The Handbook of Behavioral Operations Management: Social and Psychological Dynamics in Production and Service Settings

by Elliot Bendoly (Editor), Wout van Wezel (Editor), Daniel G. Bachrach (Editor)

The Handbook of Behavioral Operations Management provides easy-to-access insights into why associated behavioral phenomena exist in specific production and service settings, illustrated through ready-to-play games and activities that allow instructors to demonstrate the phenomena in class settings along with applicable prescriptions for practice. By design the text serves a dual role as a desk/training reference to those practitioners already in the field and presents a comprehensive framework for viewing behavioral operations from a systems perspective. As an interdisciplinary book relating the dynamics of human behavior to operations management, this handbook is an essential resource for practitioners seeking to develop greater system understanding among their workers, as well as for instructors interested in emphasizing the practical relevance of behavior in operational settings.

439 pages, Kindle Edition

First published May 1, 2015

Reviews

[Nopadol Rompho · Rating 3 out of 5]

I think that this book is for academics not practitioners at least in this current form. But it contains interesting concept.