The Emotionally Intelligent Workplace: How to Select For, Measure, and Improve Emotional Intelligence in Individuals, Groups, and Organizations

by Cary Cherniss (Editor), Daniel Goleman (Editor)

How does emotional intelligence as a competency go beyond the individual to become something a group or entire organization can build and utilize collectively? Written primarily by members of the Consortium for Research on Emotional Intelligence in Organizations, founded by recognized EI experts Daniel Goleman and Cary Cherniss, this groundbreaking compendium examines the conceptual and strategic issues involved in defining, measuring and promoting emotional intelligence in organizations. The book's contributing authors share fifteen models that have been field-tested and empirically validated in existing organizations. They also detail twenty-two guidelines for promoting emotional intelligence and outline a variety of measurement strategies for assessing emotional and social competence in organizations.

Genres: Nonfiction, Business, Leadership, Psychology

384 pages, Hardcover

First published June 4, 2001

Reviews

[J Crossley · Rating 3 out of 5]

Lately we hear that emotional intelligence is more important than standard intelligence. This book examines ways to increase the emotional intelligence where you spend so much of your life--at work.

[Edgar Vasquez · Rating 3 out of 5]

El libro es un compendio de estudios e intervenciones sobre inteligencia emocional en el ámbito laboral. Hay un esfuerzo variado en aplicar "científicamente" los conceptos de IE, que puede resultar interesante para algunos. A mí, en lo personal, me aburrió. Me lo leí de corrido, y antes de llegar a la mitad resentí la reiteración de temas, según la perspectiva de cada autor, cada uno con su metodología.

Considerando el tiempo en que se publicó este libro y la dificultad inherente de cuantificar variables en las ciencias sociales, es valioso el esfuerzo. Toca aun madurar mucho más la metodología, y extender estudios en otros contextos mundiales.

[Fabrizio Pizzeghello · Rating 3 out of 5]

Es un libro lleno de conocimiento técnico, no es fácil se digerir para personas que no están familiarizadas con estos temas

[Tina]

Audible.es

[Edward Tse · Rating 4 out of 5]

The premise of this book is that EQ is a much better predictor of success in business than IQ or skill. This is due to the fact that most people in the profession already have a certain level of competency for IQ and skill in order to be hired. But hiring often does not involve a test for EQ characteristics so there is wide variance among employees.

The self-awareness of EQ mirrors the magnanimous virtue first concieved of by Aristotle in Nicomachean Ethics. That is, Greatness of mind; that elevation or dignity of soul, which encounters danger and trouble with tranquility and firmness, which raises the possessor above revenge, and makes him delight in acts of benevolence, which makes him disdain injustice and meanness, and prompts him to sacrifice personal ease, interest and safety for the accomplishment of useful and noble objects

However there is a section in the book that refers to group emotional intelligence. One example they provide is that of string quartets that are more confrontational tend to perform better as a team. Whereas those where everyone is trying to get along tend not to do as well.

The authors suggest improving group EQ by 1) Creating An Encouraging Environment, 2) Gauging Readiness, 3) Setting Clear Meaningful Goals, 4) Using Models of Desired Skills, 5) Encouraging Practice of New Skills & Feedback, 6) Preparing Learners For Set-backs, and 7) Building in Follow-Up Support.

I feel the group section is overlooked by many reviewers as one of the key contributions of this book. Companies need to consider how their hiring and staff evaluation processes affect group EI.

[Rat Barrel · Rating 4 out of 5]

As the title implies, this book applies EQ across different areas of the workplace. I found the section on leadership and narcism to be particularly interesting. Of course, I'm a huge fan of Goleman.

[Linda · Rating 3 out of 5]

made me think. would have like to read emotional intelligence first but i get the gist of goleman's style of writing and thoughts.

[Christophe Druet · Rating 4 out of 5]

This book will give you a very good overview of all the literacy around Emotional Intelligence.