Virtual Teams: Mastering Communication and Collaboration in the Digital Age

by Terri R. Kurtzberg

Electronic communication is now embedded in our daily experience, as is work involving off-site collaborators. Virtual communication has become an essential job skill that is critical to individual and group success, yet most people just muddle through it without giving it any thought. Drawing on decades of scientific research in the fields of psychology, organizational behavior, and sociology, this book explains how to master the art and science of communicating virtually.



The author first analyzes the subtle but significant changes that result when conversations are moved online, providing examples and tips to avoid common pitfalls, then discusses how team behavior and decision making can best be guided in this realm. Readers will fully understand what makes teams "click"—what inspires trust, how to get a team "off on the right foot," and what steps to take in order to make good collaborative decisions—as well as other key topics for virtual teamwork, such as best practices for working in the cross-cultural environment. The book serves as an ideal guide for anyone who participates in or manages a virtual team but is also suitable as a supplemental textbook in a business school course on organizational behavior or business communication.

226 pages, Kindle Edition

First published January 1, 2014

Reviews

[Rainer Bantau · Rating 5 out of 5]

Kurtzberg explains the fundamentals necessary for virtual collaboration success clearly and succinctly. She melds in real world examples and scenarios that help readers of her text relate to key concepts. The book is well-written, well-organized, and worth the investment for anyone working in the 21st century Digital Age.

[Nick · Rating 4 out of 5]

This book applies a series of psychological insights to running virtual teams successfully. My favorite was an adaptation of the 12-step program for a virtual environment. Some good ideas scattered throughout.

[Araminta Matthews · Rating 4 out of 5]

Excellent book full of supported social presence design theory. Great practical guide. I manage a virtual team and in published in the field. I checked this book out as a library book, but I will be purchasing a desk copy.