My friend Chad gave me this book, and I can’t thank him enough! What an inspiring book. Tommy is a wonderful storyteller. I loved the examples for each chapter - inspirational and emotional! Everyone should read this book! Here are my take-aways and notes:
Life is an 18-inch journey - the distance from your head to your heart. It starts with some important questions: Who are you? Who do you want to become? What do you want to be known for? Who do you want to serve and impact? What is your leadership philosophy?
A heart-led leader is a Who Leader. It’s not about What but Who. It’s leading with love - with passion, commitment, compassion, being mission or purpose driven; it’s servant leadership. Love is simply an unselfish and genuine concern for the good of others. “Love can reveal itself in the simplest of ways - by giving someone hope or telling a person that he or she is important.”
The final chapter of the book, It’s Not Just Who You Know, ends with, “It’s not just who you know - it’s who you are.” Who you are goes to the very core of how you live, how you serve, and how you lead. The real meaning of life is your impact on the world. “Don’t just tell me you love me, show me.”
“Success is about building hearts, not resumes. Success fulfills us only when we focus on our passions, when we care as much about others as we do about ourselves.”
“We need to create an environment where people’s hearts and minds can thrive.”
“If you don’t understand someone’s heart, you won’t ever have full trust. And the only way to invest in someone’s heart is to show them yours.”
Heart-led leadership is acting from a place of understanding, generosity, compassion, and empathy for those you lead.
“For years we’ve been focused on the 6 inches between our ears. But the 18 inches between the head and the heart, between our intellect and our emotions, is even more important.”
“When you have a strong sense of who you are, you don’t need to define yourself by your accomplishments.” Recognize the awards, certificates, and trophies for what they are; they represent the what in our lives and not the who. They represent what we have done, not who we are. Define yourself by those you love and serve.
Humility begins and end with: “It’s not about you.”
Rick Warren wrote in The Purpose Driven Life, “True humility is not thinking less of yourself; it is thinking of yourself less.”
The Greek word for “passion” means “to suffer.” It almost always comes from hard work, but it never comes without joy. Passion breeds commitment, enthusiasm, and effort. A passionate belief in what you do is often the difference between success and failure.
“Heart-led leaders think in the ‘we,’ while self-serving leaders are all about the ‘me.’”
Bill Graebel, CEO of Graebel Companies, epitomizes the midwestern values of Wausau, Wisconsin - honesty, humility and strong work ethic. Bill says, “I’m interested in people. Our company is so much better off when our people feel valued.” He feels, “it’s important for leaders not only to maintain a connection to their staff and employees but also to involve as many people as possible in conversations about the business.”
“Respect the person, not the position.” Respect begins with authenticity.
John Lennon said, “It’s not what you are going to do, it’s who are you going to be.”
“When love shows up in our life, it changes us. And when we show up as love for those around us, we change them.”
“Whatever we choose to focus on will grow around us.”
“We all make excuses as to why we can’t do something. But we need to find a way to live up to the fullness of our potential.”
The West Point Cadet Prayer includes, “Make us to choose the harder right instead of the easier wrong, and never to be content with a half-truth when the whole can be won.”
People are defined by “how they respond to adverse circumstances. It’s OK to be open, candid, and vulnerable with others. Vulnerability helps to build relationships. Your willingness to share gives others permission to open up and share in return. Everyone has a story.
You can hate the sin but love the sinner. As in Matthew West’s song “Forgiveness” - We are all capable of loving the unlovable and forgiving the unforgivable. “Those who find their way to forgiveness make room in their hearts for compassion and for the small kindnesses that lead us to acceptance, grace, and love.”
Encouragement means “to bring courage to others.” When you encourage people and show trust in them, you are giving them the courage and fortitude to go beyond their own expectations for themselves.
“There are two parts to generosity: the compassion that fuels a desire to make a difference, and the commitment that turns that compassions into action.” “We just need to seek the opportunity to give.”
“Nothing better reveals who you are more than how you give to others.”
Walt Rakowich’s, CEO of Prologis, cornerstone management style is to be “humble, honest, and human.” Humility is about having the confidence to listen and to respect the opinion of others. It’s about being vulnerable. It’s about encouraging and empowering. Honesty is about being transparent; it’s about communicating even when you don’t think you need to. “When transparency isn’t there, trust breaks down.” Being human means being genuine and caring for others. It also means emphasizing corporate responsibility and community outreach initiatives. “Leadership is not about having the answers to everything. Real leadership comes from making mistakes, showing vulnerability by admitting your mistakes and then learning from them. What most people want in a leader is someone they can relate to. People want to humanize their leaders.” Open yourself up and allow others in. Be entirely candid about the facts and willingly communicate insights about yourself and your business even when it isn’t required.
“Whatever the question, love is the answer.” You can’t truly lead people without loving them too. Put love at the center of everything you do. “When love takes center stage, the focus of your life gradually shifts from yourself, your achievements, and the things on your to-do list to the desire to impact the lives of others.”
“If we can create a culture where our people choose to impact others positively, then we will win for tomorrow.”