Inside Out: How Conflict Professionals Can Use Self-Reflection to Help Their Clients

by Gary J. Friedman

With this new and insightful book, author Gary Friedman presents how to access your internal selves when working with people in conflict in a way that is constructive for clients. This practical guide for conflict professionals directs the reader to pay attention to emotional clues - which can unearth unacknowledged feelings, concerns, and priorities that can be central to resolving the conflict if we understand and communicate them. Combining external dimensions with internal world (attitudes, relationships, feelings) a conflict professional and determine the best course of action for all parties involved. This book, is based on a program that Gary Friedman, along with colleague Jack Himmelstein (a law professor and lawyer) and Norman Fischer (a Buddhist monk) has been teaching for the last 6years. It entails conflict professionals to consider self-reflection, challenging typical conventions of conflict professionals by replacing them with a full and deep commitment to bringing all of one's self to serve others. Essentially - acknowledging and using self-awareness. Working from the inside out. Whether you are a professional conflict resolver, litigator, mediator, or lawyer - this book is a must have resource to help increase clients' satisfaction and success.

186 pages, Paperback

First published May 7, 2015

Reviews

[Greg Lovato · Rating 5 out of 5]

This was a very high quality read that took me back to conversations I had with past mentors that I learned from. Humility and wisdom are coursing through the pages of this book. Highly recommended for conflict professionals or anyone who wants to learn about novel but challenging practices for addressing disputes.

[Jon Lewis · Rating 4 out of 5]

Very insightful into the psyche of the mediators instead of the parties. Shows how mediators need to assess their own mental perceptions in order to help the parties with their dispute.