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Real Time : Preparing for the Age of the Never Satisfied Customer [Hardcover] [Jan 01, 1997] McKenna, Regis
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Displaying 1 - 2 of 2 reviews
March 30, 2013
An optional-read book on customer services for knowledge workers, managers, executives, and entrepreneurs.
January 7, 2016
Only upon re-reading this did its genius come clear to me.
Displaying 1 - 2 of 2 reviews