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How to Manage Difficult People
This book shows you how to identify and understand awkward and challenging behaviours in others, and how to manage them.
Dealing with difficult people - from awkward customers at work to irritating neighbours at home - is a challenge many people face on a day-to-day basis.
This book will show you how
- Defuse and deal with difficult customers, both on the phone and face to face; - Manage problems with colleagues in the workplace, including a manipulative boss; - Handle difficult day-to-day interactions with any people we come into contact anywhere; - Identify and manage behaviours which can turn a person into a 'problem'; Improve necessary listening and communication skills; - Increase self-confidence and develop rapport-building skills.
This book contains some proven techniques for managing yourself as well as managing difficult people. If you gain a better understanding of yourself, build your confidence and use these techniques, then you'll make your life a whole lot easier.
Dealing with difficult people - from awkward customers at work to irritating neighbours at home - is a challenge many people face on a day-to-day basis.
This book will show you how
- Defuse and deal with difficult customers, both on the phone and face to face; - Manage problems with colleagues in the workplace, including a manipulative boss; - Handle difficult day-to-day interactions with any people we come into contact anywhere; - Identify and manage behaviours which can turn a person into a 'problem'; Improve necessary listening and communication skills; - Increase self-confidence and develop rapport-building skills.
This book contains some proven techniques for managing yourself as well as managing difficult people. If you gain a better understanding of yourself, build your confidence and use these techniques, then you'll make your life a whole lot easier.
- GenresBusinessNonfiction
224 pages, Paperback
First published August 15, 2010
10 people are currently reading
106 people want to read
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Displaying 1 - 5 of 5 reviews
April 27, 2022
Empieza muy bien, pero acaba siendo un manual de cómo lidiar con clientes estafados (cómo seguir engañándolos). Truquis de la señorita Pepis para atención al cliente. Ahorraos los tres últimos capítulos.
January 18, 2021
Very good book!!!
December 27, 2016
I loved the earlier part of the book... the introduction was very interesting and inviting. How ever, in the middle part it got abit boring. But all the examples given were good.
Its really amazing how psychology can be applied to manage every aspect of our life and make it better. Topics discussed are relatable.
As i told before, i was really impressed by the authors writing skills at the beginning of the book, i didn't even want to put it down until i have absorbed all the information that he has to offer.
Many beautiful quotes, and I'm going to take down some points for safekeeping.
Its really amazing how psychology can be applied to manage every aspect of our life and make it better. Topics discussed are relatable.
As i told before, i was really impressed by the authors writing skills at the beginning of the book, i didn't even want to put it down until i have absorbed all the information that he has to offer.
Many beautiful quotes, and I'm going to take down some points for safekeeping.
August 5, 2014
Brilliant: from start to finish. It's the best business/self-help book I have read! :-)
September 17, 2015
Good read, lots of practical strategies.
Displaying 1 - 5 of 5 reviews