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When Generations Collide: Who They Are. Why They Clash. How to Solve the Generational Puzzle at Work
If your workplace feels like a battle zone and colleagues sometimes act like adversaries, you ore not alone. Today four generations glare at one another across the conference table, and the potential for conflict and confusion has never been greater. This insightful book provides hands-on methods to close the generation gaps. With effective tools to recruit, retain, motivate, and manage each generation, you can now create teamwork, not war, in today's highperformance workplace . . . where at any age, productivity is what counts.
384 pages, Paperback
First published February 1, 2002
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February 13, 2017
I admit, this book had me right from the beginning, and I am talking about the Foreward and the Introduction sections. The book dives right in by identifying the issue, that there are major differences between the generations (Traditionalists, Baby Boomers, Gen-Xers, and Millenials). Each has a different version of success as well as a desire to be rewarded in different ways. Small wonder that companies are scratching their heads and wondering why past solutions no longer seem to work.
Having two different generations (Baby Boomer and Gen-X) as authors is a good start in the writers understand the difficulty of most of us as we grapple with this issue. Whether you are at the top of a company or merely trying to co-exist with other generations in a large office space, there is a mountain of information in this book that will help you understand the hows and whys of today’s workplaces. The good news is that it doesn’t appear to be that hard. One merely needs to have the desire to learn about the other generations and then be willing to work together (or perhaps it is the “Cusper” designation I embrace, which is a bridge between Baby Boomers and Gen-Xers).
No matter where you stand now, authors Lynne Lancaster and David Stillman offer full explanations of the various generations as well as what they call the Clashpoints (the collision spots where generational thought bang together). Their conversational style of writing helps, and one almost experiences the feeling of a casual discussion with a good friend offering helpful hints. This makes the book a fast read, one I found myself pausing only to highlight the important passages (meaning after the first read, my Kindle is exploding with colors).
The authors have thoughtfully provided a couple of sections at the end I found extremely helpful. The first is a long bibliography of additional information. The extensive list of Searchable Terms will certainly be a great aid and save me time – I will be able to easily find the information I need without flipping through the book’s pages.
Recommended for executives, workers, parents, etc. – anyone who has contact with others belonging to any of the generations, especially if you find it difficult to understand why those generations don’t think like you do. Five stars.
Having two different generations (Baby Boomer and Gen-X) as authors is a good start in the writers understand the difficulty of most of us as we grapple with this issue. Whether you are at the top of a company or merely trying to co-exist with other generations in a large office space, there is a mountain of information in this book that will help you understand the hows and whys of today’s workplaces. The good news is that it doesn’t appear to be that hard. One merely needs to have the desire to learn about the other generations and then be willing to work together (or perhaps it is the “Cusper” designation I embrace, which is a bridge between Baby Boomers and Gen-Xers).
No matter where you stand now, authors Lynne Lancaster and David Stillman offer full explanations of the various generations as well as what they call the Clashpoints (the collision spots where generational thought bang together). Their conversational style of writing helps, and one almost experiences the feeling of a casual discussion with a good friend offering helpful hints. This makes the book a fast read, one I found myself pausing only to highlight the important passages (meaning after the first read, my Kindle is exploding with colors).
The authors have thoughtfully provided a couple of sections at the end I found extremely helpful. The first is a long bibliography of additional information. The extensive list of Searchable Terms will certainly be a great aid and save me time – I will be able to easily find the information I need without flipping through the book’s pages.
Recommended for executives, workers, parents, etc. – anyone who has contact with others belonging to any of the generations, especially if you find it difficult to understand why those generations don’t think like you do. Five stars.
May 16, 2024
It is difficult to describe how bad this book is, but some record of evil must be kept, so we do not forget, in the future, what a fallen world we live in.
The central conceit of the book is that people fall into four generations (Traditionalists, Boomers, Gen Xers, and Millennials), each with its own set of values, etc., and that when these generations fail to understand each other, ClashPoints (TM) ensue. BridgeWorks LLC , a company founded by the two authors, can by hired to give a lecture or consult or something to mitigate the problem. Lynne Lancaster is a Boomer and David Stillman is a Gen Xer; this is important to remember. (Note that I am not exaggerating, and ClashPoints really is trademarked.)
Now, for Lancaster and Stillman to have a job, they need conflict between several generations, and to have such conflict, they need several generations. Really, they need four. It's clear that they decided that four was the minimum they could get away with, because they have mashed several generations together under the rubric "Traditionalists," which they define as anyone born between 1900 and 1944. It is clear that this 45-year period is, in fact, several generations who are already well-known for having distinct identities (The Silent Generation contrasts with the so-called "greatest generation," for example; and really, what possible umbrella can cover people who grew up before WWI (before the modern world, essentially), and those who grew up during the Depression or WWII years?) Anyone who was actually interested in intergenerational conflict could find much to study in the years 1900 to 1944 alone. But, as we shall see, Lancaster and Stillman are not really interested in intergenerational conflict.
Now, many of the Traditionalists, especially the ones who were 102 when the book was written, are no longer in the workforce. In fact, since they are by definition fifty-eight (at the time of writing) at the very youngest, with a median age of dead, it's pretty clear that most Traditionalists have already left the workplace, and are at best a rapidly dwindling minority. But L&S are at great pains to stress that Traditionalists are retiring later, are returning to the workplace in droves, etc. Similarly, Millennials had just started seeping into the workplace in 2002, and almost nothing could possibly be known about their workplace mores unless the workplace were Stop&Shop; but L&S keep mentioning that Millennials are often (how often? not mentioned) getting white-collar jobs at age 14, and so there really is a lot to say about them at work, honest. (The sequel, eight years later, finds the time right to be all about Millennials' "M-Factor.")
Why the desperate need to shoehorn Traditionalists and Millennials into a framework they don't fit in? Because without these two generations, the book would just be about Boomers and Gen Xers. And that would be too obvious. Well, needless to say, the book actually is about Boomers and Gen Xers, and the occasional nods to sassy grandmas and techno-whiz tweens cannot obscure this fact. Like all good Boomers and probably the majority or Gen Xers, Lancaster and Stillman want to write about themselves. And, indeed, time and again Traditionalists are lumped in with Boomers as having a common set of values, while Millennials are lumped together with Gen Xers, in opposition to the old guard. This is not a book about four generations, it is a book about two generations with minor subsidiaries; in fact it is not a book about generations at all, or at least not about the unique cultures of individual generations. In their ClashPoints (TM) examples, Gen Xers/Millennials tend to be rebellious, less respectful of authority, casual, etc., while Boomers/Traditionalists are statelier, respectful, formal, etc. Every anecdote about the ClashPoints (TM) between Lynne and David are indistinguishable from a scene in a buddy cop movie; they are also indistinguishable from any conflict between a younger person and an older person. The term "generation gap" was coined to describe the disconnection between Boomers and their parents (i.e. Traditionalists), but Boomers are now, in this book, disconnected not from the older generation, but from the younger. That is to say, the gap is not between two generations and their cultures, it is between the young and the old in general. Now you can argue whether this statement is true or not, that is to say you can argue whether the culture of our generation has more or less impact on our behavior than our age does, but that's not the point. The point is that, if you take the facts in this book at face value, the very concept on which the book is based is flawed. (More importantly, L&S would be out of a job.)
Not that it matters, because the facts are all lies. L&S write in a breezy, speech-ready style that is mainly anecdotes linked by cliches, and the anecdotes are made up. Here's a patently false example of a ClashPoint (TM), this one between Gen Xer Stillman and his Millennial babysitter. The babysitter has just asked Stillman where he and his wife had dinner:
"'Well,' he [David Stillman] announced just a little pompously, 'we actually ate at Cafe Brenda.'
"'Oh, I love that place, it's so fat. "
"'Really?' David replied. 'That surprises me, because they pride themselves on low-fat cooking!'"
There are several reasons to doubt the veracity of this anecdote. In the first place, if Cafe Brenda is so swank that wealthy consultant Stillman preens over eating there, why is the adolescent babysitter intimately knowledgeable of its cuisine? In the second place, no one talks that way ever. And most importantly, David Stillman is a fool. This is a sitcom mistake, not a real mistake. Everyone under the age of fifty knows what "phat" means (the variant spelling is introduced in a subsequent paragraph), and, even if one didn't, one could tell from context that the traditional meaning of "fat" does not make grammatical sense in the babysitter's sentence. She didn't say "fattening."
But in case you think this story might be true, here's an anecdote from 304 pages later:
"A Traditionalist boss overheard his Millennial intern talking on the phone.
"'Man, my boss is so fat!'
"The Traditionalist is disgruntled. Sure, he put on a few pounds over the winter, but what is this punk doing insulting him?!"
Oh, and "?!" sic, I assure you. What a remarkable coincidence that the same misunderstanding happens twice. It's almost as if L&S don't know anything about Millennials except that the word "phat" is their ultimate expression of approbation. Also that Millennials are full or energy, are optimistic but naive, etc. In other words, they're just like any kids, except they say "phat" and are called Millennials.
Another example of an anecdote that is clearly a lie: This is a verbatim transcription of a message left about a video project on Boomer Lynne Lancaster's answering machine by an "extreme editor":
"'Uh, dude, I'm a little concerned about the middle montage, it's looking radically raw....Not to worry, we're doin' it digital, we can slice and dice and mix and match, it's going to look stellar, but hook me up with the 411 if you have any questions or I'll just assume you'll call me at three bells.'"
Ellipsis in the original. So this is allegedly an example of Gen X patois, although it sounds more like what a Mountain Dew ad exec thinks Gen Xers sound like than what an real human being sounds like. Three bells? Radically raw? Is this a ninja turtle on the phone?
However, my scoffing is not evidence of mendacity. This is my evidence.
One of the two writers of the book (it appears to be Stillman) is enamored of the word "stellar." This is a perfectly cromulent word, even if not used in its sidereal sense, but it's not exactly an everyday word. But it appears in the book a lot. I didn't start counting until halfway through the book, but once I did I got:
"...the networking and learning opportunities are stellar..." (p177).
"A Baby Boomer supervisor recently complained that he lost a stellar Traditionalist candidate..." (p187). (Incidentally, the book is full of sentences like this.)
"Stellar" is also used on pp198, 226, 243, 253, 316...I probably missed some as my eyes glazed over in the second half of the book. The point is, these guys sure do say "stellar" more often than anyone else in history.
Now go back to the answering machine message, and look for the shibboleth: "It's going to look stellar." A nice try, Lancaster & Stillman, but you are not fooling anyone.
Of course, this generation-as-stereotype is typical of L&S's method. They have one or two adjectives that describe a generation (Boomers are competitive (they had to be, there were so many people competing for jobs, Lancaster whines constantly), Gen Xers are freewheeling, etc.), and they apply them again and again. There is nothing to be learned about generations from this book that could not have been learned from watching, say, three hours of primetime TV.
But it is one of the pitfalls of the motivational speaker (or whatever these guys are) that they confuse cliches with wisdom. Here's L&S again:
"Tried-and-true training courses that have stood the test of time are fine..."
I suppose this might be a reference to Van Halen's "Why Can't This Be Love" ("Only time will tell / If we will stand the test of time"), but I suspect it is instead just what you get when you write without thinking. I mean without thinking about anything ever. At this point we should all read Orwell's "Politics and the English Language."
Speaking of writing without thinking:
"Managing the boss is older than Brutus and Cassius managing Caesar, and done wrong it can be as dangerous as Sonny and Fredo crossing the Godfather."
Was Brutus and Cassius' managing of Caesar somehow not dangerous? I'd call that dangerous. Two years after their managing of Caesar, Brutus and Cassius were both dead. Notice that the Classical (or Shakespearean) reference will appeal to Boomers, while the pop-culture reference will grab the attention of Gen Xers.
And a final excerpt to show just how little thought went into this book:
"After the shooting at Santee High School in Southern California, counselors convened a large group of high school students to talk about the basic things everyone could do to make the school environment less hostile and alienating. The number one suggestion was that students should make eye contact and exchange greeting in the hallways, rather than treating one another as if they were invisible."
I don't know what kind of high school you went to, but if I in my mid-sized suburban high school half the size of Santee High (actual name Santana High School; Santee is the name of the town, I discovered after four seconds of research) had stopped to acknowledge each person I passed, I never would have made it to the next class. What kind of Kafkaesque nightmare would a large school become? Reading sentiments like this is frankly embarrassing for everyone involved.
Look, the point is that this book is stupid, false, and poorly written. And you can hire these people to tell their lies to you.
The central conceit of the book is that people fall into four generations (Traditionalists, Boomers, Gen Xers, and Millennials), each with its own set of values, etc., and that when these generations fail to understand each other, ClashPoints (TM) ensue. BridgeWorks LLC , a company founded by the two authors, can by hired to give a lecture or consult or something to mitigate the problem. Lynne Lancaster is a Boomer and David Stillman is a Gen Xer; this is important to remember. (Note that I am not exaggerating, and ClashPoints really is trademarked.)
Now, for Lancaster and Stillman to have a job, they need conflict between several generations, and to have such conflict, they need several generations. Really, they need four. It's clear that they decided that four was the minimum they could get away with, because they have mashed several generations together under the rubric "Traditionalists," which they define as anyone born between 1900 and 1944. It is clear that this 45-year period is, in fact, several generations who are already well-known for having distinct identities (The Silent Generation contrasts with the so-called "greatest generation," for example; and really, what possible umbrella can cover people who grew up before WWI (before the modern world, essentially), and those who grew up during the Depression or WWII years?) Anyone who was actually interested in intergenerational conflict could find much to study in the years 1900 to 1944 alone. But, as we shall see, Lancaster and Stillman are not really interested in intergenerational conflict.
Now, many of the Traditionalists, especially the ones who were 102 when the book was written, are no longer in the workforce. In fact, since they are by definition fifty-eight (at the time of writing) at the very youngest, with a median age of dead, it's pretty clear that most Traditionalists have already left the workplace, and are at best a rapidly dwindling minority. But L&S are at great pains to stress that Traditionalists are retiring later, are returning to the workplace in droves, etc. Similarly, Millennials had just started seeping into the workplace in 2002, and almost nothing could possibly be known about their workplace mores unless the workplace were Stop&Shop; but L&S keep mentioning that Millennials are often (how often? not mentioned) getting white-collar jobs at age 14, and so there really is a lot to say about them at work, honest. (The sequel, eight years later, finds the time right to be all about Millennials' "M-Factor.")
Why the desperate need to shoehorn Traditionalists and Millennials into a framework they don't fit in? Because without these two generations, the book would just be about Boomers and Gen Xers. And that would be too obvious. Well, needless to say, the book actually is about Boomers and Gen Xers, and the occasional nods to sassy grandmas and techno-whiz tweens cannot obscure this fact. Like all good Boomers and probably the majority or Gen Xers, Lancaster and Stillman want to write about themselves. And, indeed, time and again Traditionalists are lumped in with Boomers as having a common set of values, while Millennials are lumped together with Gen Xers, in opposition to the old guard. This is not a book about four generations, it is a book about two generations with minor subsidiaries; in fact it is not a book about generations at all, or at least not about the unique cultures of individual generations. In their ClashPoints (TM) examples, Gen Xers/Millennials tend to be rebellious, less respectful of authority, casual, etc., while Boomers/Traditionalists are statelier, respectful, formal, etc. Every anecdote about the ClashPoints (TM) between Lynne and David are indistinguishable from a scene in a buddy cop movie; they are also indistinguishable from any conflict between a younger person and an older person. The term "generation gap" was coined to describe the disconnection between Boomers and their parents (i.e. Traditionalists), but Boomers are now, in this book, disconnected not from the older generation, but from the younger. That is to say, the gap is not between two generations and their cultures, it is between the young and the old in general. Now you can argue whether this statement is true or not, that is to say you can argue whether the culture of our generation has more or less impact on our behavior than our age does, but that's not the point. The point is that, if you take the facts in this book at face value, the very concept on which the book is based is flawed. (More importantly, L&S would be out of a job.)
Not that it matters, because the facts are all lies. L&S write in a breezy, speech-ready style that is mainly anecdotes linked by cliches, and the anecdotes are made up. Here's a patently false example of a ClashPoint (TM), this one between Gen Xer Stillman and his Millennial babysitter. The babysitter has just asked Stillman where he and his wife had dinner:
"'Well,' he [David Stillman] announced just a little pompously, 'we actually ate at Cafe Brenda.'
"'Oh, I love that place, it's so fat. "
"'Really?' David replied. 'That surprises me, because they pride themselves on low-fat cooking!'"
There are several reasons to doubt the veracity of this anecdote. In the first place, if Cafe Brenda is so swank that wealthy consultant Stillman preens over eating there, why is the adolescent babysitter intimately knowledgeable of its cuisine? In the second place, no one talks that way ever. And most importantly, David Stillman is a fool. This is a sitcom mistake, not a real mistake. Everyone under the age of fifty knows what "phat" means (the variant spelling is introduced in a subsequent paragraph), and, even if one didn't, one could tell from context that the traditional meaning of "fat" does not make grammatical sense in the babysitter's sentence. She didn't say "fattening."
But in case you think this story might be true, here's an anecdote from 304 pages later:
"A Traditionalist boss overheard his Millennial intern talking on the phone.
"'Man, my boss is so fat!'
"The Traditionalist is disgruntled. Sure, he put on a few pounds over the winter, but what is this punk doing insulting him?!"
Oh, and "?!" sic, I assure you. What a remarkable coincidence that the same misunderstanding happens twice. It's almost as if L&S don't know anything about Millennials except that the word "phat" is their ultimate expression of approbation. Also that Millennials are full or energy, are optimistic but naive, etc. In other words, they're just like any kids, except they say "phat" and are called Millennials.
Another example of an anecdote that is clearly a lie: This is a verbatim transcription of a message left about a video project on Boomer Lynne Lancaster's answering machine by an "extreme editor":
"'Uh, dude, I'm a little concerned about the middle montage, it's looking radically raw....Not to worry, we're doin' it digital, we can slice and dice and mix and match, it's going to look stellar, but hook me up with the 411 if you have any questions or I'll just assume you'll call me at three bells.'"
Ellipsis in the original. So this is allegedly an example of Gen X patois, although it sounds more like what a Mountain Dew ad exec thinks Gen Xers sound like than what an real human being sounds like. Three bells? Radically raw? Is this a ninja turtle on the phone?
However, my scoffing is not evidence of mendacity. This is my evidence.
One of the two writers of the book (it appears to be Stillman) is enamored of the word "stellar." This is a perfectly cromulent word, even if not used in its sidereal sense, but it's not exactly an everyday word. But it appears in the book a lot. I didn't start counting until halfway through the book, but once I did I got:
"...the networking and learning opportunities are stellar..." (p177).
"A Baby Boomer supervisor recently complained that he lost a stellar Traditionalist candidate..." (p187). (Incidentally, the book is full of sentences like this.)
"Stellar" is also used on pp198, 226, 243, 253, 316...I probably missed some as my eyes glazed over in the second half of the book. The point is, these guys sure do say "stellar" more often than anyone else in history.
Now go back to the answering machine message, and look for the shibboleth: "It's going to look stellar." A nice try, Lancaster & Stillman, but you are not fooling anyone.
Of course, this generation-as-stereotype is typical of L&S's method. They have one or two adjectives that describe a generation (Boomers are competitive (they had to be, there were so many people competing for jobs, Lancaster whines constantly), Gen Xers are freewheeling, etc.), and they apply them again and again. There is nothing to be learned about generations from this book that could not have been learned from watching, say, three hours of primetime TV.
But it is one of the pitfalls of the motivational speaker (or whatever these guys are) that they confuse cliches with wisdom. Here's L&S again:
"Tried-and-true training courses that have stood the test of time are fine..."
I suppose this might be a reference to Van Halen's "Why Can't This Be Love" ("Only time will tell / If we will stand the test of time"), but I suspect it is instead just what you get when you write without thinking. I mean without thinking about anything ever. At this point we should all read Orwell's "Politics and the English Language."
Speaking of writing without thinking:
"Managing the boss is older than Brutus and Cassius managing Caesar, and done wrong it can be as dangerous as Sonny and Fredo crossing the Godfather."
Was Brutus and Cassius' managing of Caesar somehow not dangerous? I'd call that dangerous. Two years after their managing of Caesar, Brutus and Cassius were both dead. Notice that the Classical (or Shakespearean) reference will appeal to Boomers, while the pop-culture reference will grab the attention of Gen Xers.
And a final excerpt to show just how little thought went into this book:
"After the shooting at Santee High School in Southern California, counselors convened a large group of high school students to talk about the basic things everyone could do to make the school environment less hostile and alienating. The number one suggestion was that students should make eye contact and exchange greeting in the hallways, rather than treating one another as if they were invisible."
I don't know what kind of high school you went to, but if I in my mid-sized suburban high school half the size of Santee High (actual name Santana High School; Santee is the name of the town, I discovered after four seconds of research) had stopped to acknowledge each person I passed, I never would have made it to the next class. What kind of Kafkaesque nightmare would a large school become? Reading sentiments like this is frankly embarrassing for everyone involved.
Look, the point is that this book is stupid, false, and poorly written. And you can hire these people to tell their lies to you.
April 26, 2010
I saw the 2 authors at a conference 8 years ago. Even though this book is about 10 years old, the information about the newest generation (called Millennials) is very true to what I've seen so far. I would like to read a more updated version now that the Millennials have been in the work force longer.
The book describes 4 generations: the Traditionists (the oldest), the Boomers (born in the 1940s to early 1960s), Generation X (born in mid 1960s to late 1970s), and Millenials (born in the 1980s and beyond). Those in between 2 generations are called Cuspers, and may have qualities of both of the generations.
Different generations have different goals and communication styles. Working with them and managing them requires an advanced skill set.
Lots of practical advice, scenarios, and insight about these issues.
The book describes 4 generations: the Traditionists (the oldest), the Boomers (born in the 1940s to early 1960s), Generation X (born in mid 1960s to late 1970s), and Millenials (born in the 1980s and beyond). Those in between 2 generations are called Cuspers, and may have qualities of both of the generations.
Different generations have different goals and communication styles. Working with them and managing them requires an advanced skill set.
Lots of practical advice, scenarios, and insight about these issues.
June 27, 2017
Woof.
I pretty much gave up after the "descriptions" of each generation because it was literally the only part of the book I found interesting - and even that was hard to stomach. The casual, conversational writing style (which I can normally appreciate) is extremely exaggerated and over-the-top, which makes it seem fake and made-up. At this point, in 2017, I think it's a bit outdated and I honestly wouldn't have read it if it hadn't been given to me.
I pretty much gave up after the "descriptions" of each generation because it was literally the only part of the book I found interesting - and even that was hard to stomach. The casual, conversational writing style (which I can normally appreciate) is extremely exaggerated and over-the-top, which makes it seem fake and made-up. At this point, in 2017, I think it's a bit outdated and I honestly wouldn't have read it if it hadn't been given to me.
May 29, 2019
Although somewhat dated by the time I read the book, it is a valuable tool in making a person aware of the generational differences and how each generation has different priorities and a different worldview that must be considered in our personal interactions.
June 22, 2019
Talks about four generations (there are now five) in the workplace. A good book about likes, values, workplace policies and how to make things a bit easier. Hint: there are no easy answers and we will have to work together sooner or later.
July 16, 2019
There are many facets to diversity. This book helps all generations to see what can be learned from others.
June 13, 2022
First half of the book is good, interesting to learn about generational differences. Later on in the book is just filled with more examples of the same differences.
August 5, 2012
For the past few years I have been interested in the fascinating dynamics of the different generations in the workplace. Among other things, I have found that the nuances of this subject can change very swiftly, so books like these very quickly become borderline obselete other than their ability to generally define the generations and their overarching tendencies. This book, written in 2002 and republished in 2005 is no exception to this rule.
April 14, 2011
I know they were trying to use humor, but I was really turned off by it. I think they used "phat" more times in their book than I've ever heard it used in real life. Could they not think of other examples of language discrepancies? But, I did glean some useful information out of it and found a few quotes for a training I'm putting together at work... so it gets 2 stars from me for its semi-usefulness.
March 17, 2012
People are different, but we are not just different based on our personlity but also based on when we are born and which generation we are part of. On this ever changing world I also belive generations are changing more often which creates and gap between generations. This book sho us how different generations (the traditionalism, Boomers, X.ers and milleniums) have differnet focus and perspectives on their jobs and career. A great book to read
July 9, 2016
It's no surprise that each generation operates differently in and outside of the workspace. This could potentially lead to miscommunications, conflict and division on the job. The book by Lynne C. Lancaster and David Stillman titled “When Generations Collide: Who They Are. Why They Clash. How to Solve the Generational Puzzle at Work” is a solution to help navigate age discrepancies so each generation can work as one.
January 10, 2010
Not bad at all... I like the explanations of the different generations, and the thought that the authors are really trying to avoid stereotyping and ask the readers to use their common sense. Some humor kept the book from being dry, and there was some useful knowledge and tips. I seem to be a "cusper" of Generation X.
February 26, 2012
The general descriptions of the four generations & their tendencies were helpful, but I had no qualms about skimming most of the text.
April 13, 2012
This was a great book to not only understand where I stand in the workplace, but to understand where other generations are coming from as well.
January 19, 2014
At this point, this book is pretty dated, however it was a good reminder of key communication issues and strategies.
February 5, 2014
Painfully overstated and insipid. Avoid!
September 4, 2014
Well....this explains alot...
Helpful in my every day interactions with all ages. Engaging and informative read. The authors are also excellent work shop presenters!
Helpful in my every day interactions with all ages. Engaging and informative read. The authors are also excellent work shop presenters!
Want to read
November 21, 2015As seen in FYI: For Your Improvement.
Read
December 23, 2016a good slice of micro-Sociology from the workplace pie.
Want to read
April 16, 2008For upcoming OLC presentation...
May 2, 2011
Helpful, from an academic point of view. Fairly boring, though.
Displaying 1 - 22 of 22 reviews