Dealing with Difficult People in a Week

by Brian Salter

The highly motivational 'in a week' structure of the book provides seven straightforward chapters explaining the key points, and at the end there are optional questions to ensure you have taken it all in. There are also cartoons and diagrams throughout, to help make this book a more enjoyable and effective learning experience.

Written by Brian Salter and Naomi Langford-Wood, leading experts on dealing with difficult people as both coaches and practitioners, this book quickly teaches you the insider secrets you need to know to in order to overcome the barriers presented by difficult colleagues or customers.

So what are you waiting for? Let this book put you on the fast track to success!

Genres: Nonfiction

128 pages, Paperback

First published June 3, 1998

About the author

Brian Salter began his career in the BBC, where for a number of years he produced and presented features and current affairs programmes on the World Service, as well as being an editor in both the domestic radio and TV newsrooms.
He left the BBC to join Heathrow Airport as Media Relations Manager immediately following the bombing of PanAm 103 over Lockerbie where he was responsible for improving relations with the resident press.
Following positions as Communications Director in a number of other blue-chip companies, he started his own consultancy giving training on PR, marketing communications, journalism and the introduction of internet technology for business use.
In 1999 he took up his first job in Saudi Arabia, where he subsequently worked for 7 years, eventually running his own communications consultancy while also acting as a news anchor and current affairs presenter on Saudi Television (KSA2).
After 4 more years in Abu Dhabi and Dubai where he worked in Public Relations, magazines and TV news, he moved to Beijing in 2010, working as a journalist for China Daily before crossing over to CCTV News (now CGTN) as a current affairs programme editor. He also appeared on air as a guest contributor.
He is now based in the Philippines where he undertakes consultancy work, as well as acting as an English language editor for a number of international publishers, and freelances for a number of companies around the world.
Brian also writes articles for a couple of Beijing-based magazines, and records voice-overs for two Beijing-based broadcasting and audio companies.
To date Brian has written or co-authored over 30 books on travel, internet, computing, PR, marketing, business planning, and effective presenting techniques, amongst others.

Reviews

[Felita · Rating 5 out of 5]

Yak menemukan buku ini di event Big Bad Wolf 2017....yang kebetulan pas banget suasana kantor sekarang ada percikan drama-drama :)

Buku ini cuman 120 halaman yang dibagi menjadi beberapa bab :

Introduction
Sunday - Understanding yourself
Monday - Different styles of behaviour
Tuesday - Coping with different problem people
Wednesday - Managing conflict situations
Thursday - Basic communication skills and body language
Friday - How to say 'no' and deal with difficult clients
Satuday - You're in control now
Surviving in tough times

Lumayan lah menjadi buku introduction, memperkenalkan sikap assertive, bahasa komunikasi dan body language, yang tentunya bisa digali banyak ilmunya.

5 bintang

[Rajshree Kaushik · Rating 4 out of 5]

Great work done by Brian Salter and Naomi Langford Wood…A good way to learn how to survive in difficult scenarios and tough times. The moral is succinct and easy to understand.

[Jennifer · Rating 2 out of 5]

Not a bad little book by any means, although it suffered from being shoehorned into the Teach Yourself in a Week format. I think it would benefit from another update so that it did not make assertions about the definite meanings of lack of eye contact which only apply to the neurotypical, if then, when the neurotypical are rather less typical than we may previously have thought. It might also have benefited from a more thoroughly worked through example or two. I felt it lacked too anything about manipulative people.

Some things I particularly liked: the discussion the impact of passivity and negativity, and the reference to pleasant people as potentially being a category of difficult, recognising that the pleasant demeanour may be superficial and may create barriers: eg someone who won't say no, someone who is difficult to say no to. I thought the very last section on a different coloured background on coping in difficult *times* was an excellent idea.

[Summreen · Rating 3 out of 5]

A useful quick guide on the complexities of people and some advice on how to deal with them, as well as understand yourself more.

Enjoyed it very much. the chapter on 'types of peple' was interesting, as we all process info differently and think in different ways. A topic that will never fail to fascinate.

[Sarah Amr · Rating 5 out of 5]

The book is great in summarizing communication skills with some types of people who are common in our work