Jumpstart Your Customer Service: 10 Jolts to Boost Your Customer Service

by Shawn Doyle, Lauren Anderson

Turn Your Customers Into Raving Fans!
Great customer service can be all the difference between a mediocre company and a profitable one. In this fun and easy to read book, you'll discover 10 Jolts to Jumpstarting Your Own Customer Service. 
Whether you are a small business owner, customer service manager or an employee working in customer service, this book will upgrade your performance and help you: Create raving fans through exceptional customer service. Lower marketing expenses by retaining your current customers and getting free word of mouth. Create a work environment that you are excited to go to each day. Written by small business and customer service activists', Shawn Doyle, CSP and Lauren Anderson. They share practical steps that you can take advantage of right now.

You'll be inspired with real world stories of extraordinary customer service that will help you see your own small business or position in a whole new way.

So what are you waiting for? Jumpstart Your Customer Service today!

146 pages, Kindle Edition

First published April 3, 2014

Reviews

[Doina Vilceanu · Rating 2 out of 5]

Povestile personajelor "exceptionale" sunt simpatice, cu siguranta mai usor de retinut ideile despre cum ofera ei servicii de exceptie propriilor clienti. E o lectura usurica la care se adauga exercitii pentru fiecare capitol. Din pacate, pentru cineva care a mai citit si alte lucrari din domeniu si a mai lucrat cu astfel de exercitii, informatia e foarte "basic", doar cateva idei de bun simt.

[Jimmakos Gavagias · Rating 2 out of 5]

It was interesting but not revelating,a necessity in my opinion in this kind of books. The positive was that it was simple written and at least didn't had to try to read it. I found a couple of ideas usefull but in general it was repeating

[Pumza]

Very interesting book on customer service.