It has methods of communication that I believe are effective and easy to remember. It has only a few methods to help you stop losing your temper.
Still, I found this book effective in helping me to control my temper and see life's occurrences in a different light. I feel that I have better phrases to use when I will need to be assertive and let my needs be known.
The problem I have with the book is that it tells you to forget about your "shoulds" when dealing with other people, as this will help to diminish your anger. For example, getting angry in traffic because someone cut you off. You feel that they should be driving more courteously. The authors would tell you that your thinking is wrong, because the other driver has his own needs to take care of, and his needs are as important as yours. The authors are wrong. In many circumstances of daily life, there is a protocol of behaviour. Some of these protocols are written, and they are called, for example, the law. An example is the expectation that people will stop at a red light. When you are driving through a green light, you presume, let's face it, that the cars going in the other direction are stopped for their red, you do not slow down just before the intersection to ensure that they are truly stopped. Some protocols are simply presumed, for example, that you do not let out a loud, flatulent noise in public. The authors would say that the other person had a need to take care of. My argument is that even with that need, it is still damn rude, wrong, and worthy of my anger.
Also, a flowchart would have been nice to indicate under what circumstances the authors felt this technique or that technique should be used, instead of making the reader determine this on their own.