The third volume in the Performance Management Series is the biggest time-saver of all. This easy-to-use reference contains hundreds of pages of sample customer diagrams, accomplishments, measures and performance standards for over 140 positions in 11 different industries. Rather than "recreating the wheel" use the experience of hundreds of other practitioners to identify measures for your hard-to-measure work. To help you find what you need, a unique table of contents groups the performance measures by job functions, industry and job title, and in alphabetical order. An easy-to-use key-word index is included to help you quickly find a measure that fits your situation. Jobs covered /Oil Industry/ Reservoir Engineer, Exploitation Geologist, Production Engineer, Drilling Engineer, Exploration Geologist, Geophysicist, Technician, /Research & Development/ Director Human Resources, Budget Analyst, Chemical Reactions, Kinetics and Dynamics Manager, Computing Group Leader, Operations Security Program Manager, Training Evaluation Specialist, Training Manager, Facility Engineering Manager, Operational Health Physicist, Scientist - Numerical Analysis, /Insurance/ Financial Services Manager, Branch Claims Manager, Casualty Claims Examiner, Corporate Tax Director, Director Underwriting Staff, Casualty Claim Manager, Health Care Claims Processor, Programming Team Leader, Mechanical Engineer - Building Maintenance, Physical Damage Examiner, Policy Processing Clerk, Policy Processing Technician, Product Training Specialist, Property Claims Examiner, Regional Claims Manager, Claims Processor, Forms Analyst, Underwriting Specialist - Business Lines, Underwriting Specialist - Personal Lines, Money Processing Clerk, Corporate Human Resources Director, Compensation Director, Corporate Training and Development Director, Vice President Human Resources, /Electrical Utility/ Electrical Power Dispatcher, System Services & Performance Engineer, Power Transmission Operations Planner, Computer Systems Team Leader, Senior Systems Analyst, Systems Analyst, Interchange Accounting - Engineer, Systems Analyst - Platform Support, Engineer - System Planning Department, Scheduling Dispatcher, /Telecommunications/ Account Service Administrator, Human Resources Manager, Sales Support Director, General Manager Operations - System Sales, Field Service Manager, Project Manager, Account Manager, Training Registrar Clerk, Data Systems Coordinator, Accounting Assistant - General Ledger, Central File Clerk, Accounts Payable Clerk, Billing Clerk, /Water Utility/• Controller, Customer Service Manager, Distribution Manager, Production Manager, Senior Accountant, Systems Analyst, Engineer, Vice President Finance, Vice President Operations, Water Quality Supervisor, Business Analyst - Finance, /Direct Mail Marketing/Market Research/Publishing/ Account Representative, Art Director, Compiler Proofreader, Computer Operator, Customer Service Representative, District Administrator, Division Controller, Office Manager, Director Computer Resources, Production Supervisor, Profit Center Manager, List Research Analyst, Secretary, Systems Analyst, Programmer, Administrative Assistant - Service Operations, Clerk, Systems and Programming Manager, Training Coordinator, /Food and Beverage Manufacturing/ Account Executive, Distribution Manager, Production Supervisor, Research Chemist, Administrative Secretary - Legal Department, Director Product Line and Process Maintenance, Director In-Plant Distribution, Administrative Assistant, Employee Relations Representative, Engineering Manager, Manager, Media Placement & Event Marketing, Disaster Recovery Manager, Product Manager, Can Packaging Supervisor, Container Production Supervisor, Research Manager, Nutrition Researcher, Research Scientist, Territory Sales Rep, Key Account Representative, Management Development Manager, Researcher, Research Director, /Industrial Gas Manufacturing and Distribution/ Sales Engineer, Distribution Coordinator, Product Manager, Project Engineer, Terminal Manager, Sales Representative, Human Resource Manager, Director Research and Development, Facility Supervisor, Information Assistant, Information Technician, Lab Support Services Technician, Manager R&D Support, Mechanical Specialist, Principal Research Technician, Principal Safety Specialist, Technology Leader (Scientist), /Banking/ New Account Specialist, Signature Analyst, /Retail/ Merchandising,