A candid, down to earth how-to-do quality business with integrity and honesty.
Quotes:
It was inspiring to work under a supreme master.
Today I praise my staff as rarely as Picard praised his chefs, in the hope that they too will appreciate it more than a steady gush of appreciation.
In the best establishments, promises are always kept, whatever it may cost in agony and overtime.
But brains are not enough unless they are combined with intellectual honesty.
Ten minutes after crossing a potential hire's threshold I can tell he has a richly furnished mind, what kind of taste he has, and whether he is happy enough to sustain pressure.
In the modern world of business it is useless to be a creative, original thinker unless you can also sell what you create. Management cannot be expected to recognise a great idea unless it is presented to them by a good salesman.
The agencies which are most successful in new business are those whose spokesmen show the most sensitive insight into the psychological makeup of the prospective client. Rigidity and salesmanship do not combine.
Handling accounts once you have go them is deadly serious business. You are spending other peoples' money, and the fate of their company often rests in your hands. But I regard the hunt for new clients as a sport. If you play it grimly , you will die of ulcers. If you play it with lighthearted gusto, you will survive your failures without losing sleep. Play to win, but enjoy the fun.
I have never wanted to get an account so big that I could not afford to lose it. The day you do that, you commit yourself to living with fear. Frightened agencies lose the courage to give candid advice, once you lose that you become a lackey.
Professional detachment doesn't work in advertising. Some level of personal commitment is required before a copywriter can sell a product.
Them's the conditions that prevail with almost all association accounts: Too many masters, too little money, too many objectives.
No advertising agent can serve two masters.
It is unwise to risk being publicly defeated. I like to succeed in public, but fail in secret.
I have noticed that when an antique dealer draws my attention to flaws on a piece of furniture, he wins my confidence.
Avoid taking on clients who have a record of firing their agencies at frequent intervals. You may think you can cure them of their infidelity, but the odds are against you, as are they when you marry a much-divorced woman.
The head of an agency has so much on his plate he is apt to see his clients only at times of crisis. This is a mistake. If you get into the habit of seeing clients when the weather is calm, you will establish an easy relationship which may save your life when a storm blows up.
IT is less distracting to the audience if one man does all the talking. He should be the most persuasive advocate available, and he should be so thoroughly briefed that he can stand up under cross examination.
There is no better way to demonstrate the agency is concerned with the client's affairs than by having the head of the agency give the presentation.
American businessmen are not taught that it is a sin to bore your fellow creatures.
No partnership can fructify without candour on both sides.
Never stop testing, and your advertising will never stop improving.
Underspending on advertising is like buying a ticket three quarters of the way to Europe, you have spent money, but you have not arrived.
A good advertisement is one which sells the product without drawing attention to itself. It should rivet the reader's attention on the product. Instead of saying "What a clever advertisement", the reader says "I never knew that before. I must try this product."
What really decides consumers to buy or not to buy is the content of your advertising, not its form. Your most important job is to decide what you are going to say about your product, what benefits you are going to promise.
The consumer isn't a moron, she is your wife. You insult her intelligence if you assume that a mere slogan and a few vapid adjectives will persuade her to buy anything. She wants all the information you can give her.
If you tell lies about a product, you will be found out, either by the government, which will prosecute you, or your consumer, who will punish you by not buying your product a second time.
Good products can be sold by honest advertising. If you don't think the product is good, you have no business to be advertising it. If you tell lies or weasel, you do your client a disservice, you increase your load of guilt, and you fan the flames of public resentment against the whole business of advertising.
I notice increasing reluctance on the part of marketing executives to use judgement, they are coming to rely too much on research, and they use it as a drunkard uses a lamp post, for support instead of illumination.
It is tragically easy to be stampeded into change.
In the average newspaper your headline has to compete with 350 others. Research has shown that readers travel so fast through the jungle that they don't stop to decipher the meaning of obscure headlines. Your headline must telegraph what you want to say, and it must telegraph it in plain language. Don't play games with the reader.
Don't be a bore. Tell the truth, but make the truth fascinating.
It is a mistake to use highfalutin language when advertising to uneducated people.
A good advertisement has this in common with drama and oratory, that it must be immediately comprehensible and directly moving.
There is no need to make advertisements look like advertisements. If you make them look like editorial pages, you will attract about 50% more readers. You might think the public would resent this trick, but there is no evidence to suggest that they do.
Serif is easier to read than san serif. The Bauhaus brigade is not aware of this fact.
The passing motorist does not have time to read more than six words on a poster, and my early experience as a door to door salesman convinced me that it is impossible to sell anything with only six words.
On television, if you say something which you don't illustrate, the viewer immediately forgets it. I conclude that if you don't show it, there's no point in saying it. Try running your commercial without sound, if it doesn't sell without sound it is useless.
People dream about far-away places. Your advertisements should convert their dreams into action - transforming potential energy into kinetic energy. This can be done by offering the reader specific how-to information. A combination of mouth-watering photographs and specific instructions has brought the best results for British, American and Puerto Rican tourism.
(On hustling for domain expertise) At the end of the second year, you will know more about gasoline than your boss, and will be ready to succeed him.
Most of the young men in agencies are too lazy to do this kind of legwork. They remain permanently superficial.
Most of the work you do in an agency will be routine maintenance. If you do it well, you will make gradual progress, but your golden opportunity will come when you rise to a great occasion. The trick is to recognise the great occasion when it presents itself.
We see that factual advertising is widely regarded as a good thing. But when it comes to persuasive advertising, for one old brand against another, the majority of economists follow Marshall in condemning it.