8 Moments of Power in Coaching: How to Design and Deliver High-Performance Feedback to All Employees

by Mark Colgate

Do you hope to be coached or be a great coach? Or wish that your organization could execute its coaching mandate? Mark Colgate’s 8 Moments of Power is the missing piece for those hoping to orchestrate a coaching change. In this engaging book, Colgate takes us on a journey with humorous stories, case studies and pragmatic frameworks, while examining how organizations can create a coaching system that designs for, and delivers, continuous feedback that simultaneously increases employee and customer engagement. With a robust coaching system in place, everyone – regardless of the level or position – will see and enjoy the benefits of ongoing, high-quality feedback and learn to master the science of coaching.

214 pages, Hardcover

Published January 1, 2016

Reviews

[Kari Olfert · Rating 4 out of 5]

Legit the book you need if you've found yourself in a coaching/leadership/management position and need a plan to develop your peeps and grow your biz. This is the first book I've read on coaching (I think) and it was thorough enough for me to believe I'm an expert 🤓😂

[Dennis Leong · Rating 5 out of 5]

Lots of great ideas in here put together into a cohesive exhortation of why organizations need to systematize coaching. The key point I got from this book was that organizational coaching should be approached like athletic coaching. This wasn’t clear at all when I first picked up the book (although I’ll be honest, it’s clear now that I read the book blurbs on the back cover but I tend to skip those when I examine a book.) I felt like this book put together disparate pieces of information I had picked up but never quite put together into a package: Behavioural economics, growth and fixed mindsets, athletic coaching, and Senge’s The Fifth Discipline.
The book mostly has case studies on coaching in the area of customer service, which my company doesn’t do much of, but I still felt like the concepts carry over to any business. I’m excited to start creating a coaching system in my organization.

[Carly X · Rating 5 out of 5]

8 Moments of Power of in Coaching cuts through hype and shows what real coaching looks like: consistent, observation-based feedback woven into a system, not occasional pep talks. Mark Colgate’s “moments” framework; design the system, create the right context, embed high-quality feedback, and measure outcome, makes the practice usable on Monday morning. The Commonwealth Bank case, with weekly 30-minute coaching, illustrates how discipline moves culture and customer outcomes. The writing is light and witty; a few sections repeat, and data purists may want deeper methodological detail. Still, this is one of the most practical, credible playbooks I have reda for leaders who want coaching that actually changes behaviour.

[Simon Jones · Rating 5 out of 5]

Lots to digest but great primer on coaching! Tight-loose-tight framework is my fav bit. Like the cases too.

[Paul Castle · Rating 5 out of 5]

Great book to get you into coaching. Loved the personal stories too! A nice primer on coaching!

[Robin · Rating 3 out of 5]

some interesting points, jokes are cringe

[Sppon · Rating 5 out of 5]

Every now and then a book comes along that I read cover to cover in one day.... THIS is one of those books. There are so many helpful tips for how to not only focus on your own growth but also how to focus on helping your team grow. I especially love that Dr. Colgate takes the "mystery" out of coaching by drilling down to the fact that it is really just high-quality feedback that is given (and received) to help people grow their skills and capabilities. So much great advice that I can use today: Tight-Loose-Tight, Fixed vs. Growth mindsets, the Fair Process Coaching Model, applying "Athletic coaching" to the business word....and more. Very useful guide..