The Complete Lean Enterprise: Value Stream Mapping for Office and Services

by Beau Keyte

The first edition of this book won a Shingo Prize for Excellence in Manufacturing Research, and now, following in the tradition of its bestselling predecessor, The Complete Lean Enterprise: Value Stream Mapping for Office and Services, Second Edition details a robust step-by-step approach for implementing Lean initiatives in the service industry and office environments.

A must-read for those looking to maximize the value they provide their customers, this new edition describes how to better align value stream improvements to strategic needs. In addition, it engages the entire organization in experimentation and connects a new management system with tiered visuals in support of leader standard work.

This updated edition of a Shingo Prize Winner

:

Features new critical steps in planning and preparing for VSM events
Includes new content and examples from the service industry, including healthcare
Provides a new examination of future state mapping
Details methods for engaging an entire organization in continuous improvement by focusing on socialization
Discusses the use of experiments to "learn your way" to a future state
Provides examples of tiered visual management and demonstrates the principles of a lean management system

Providing improved ways to involve your organization in transformation and to sustain your efforts, the book expands beyond the "tools focus" to challenge your organization to think and act differently in order to change the culture of your organization as you become more effective and efficient.

This book details proven methods for aligning the organization for transformation, creating future state visions of improved effectiveness and efficiency, and engaging all levels of the organization in the transformation. After reading it, you will be better prepared to transform your organization to one that not only sustains improvement gains but is more adaptable to shifts in market and customer needs.

Genres: Business, Management, Nonfiction

143 pages, Kindle Edition

First published January 1, 2004

Reviews

[Brian · Rating 5 out of 5]

This was a great Lean book with practical tips for mapping value streams in any kind of workplace. There is a fictional case-study company throughout the book to help the reader practically apply the mapping concepts. I believe this book would be an inspiration to non-Lean companies as well.

[Chet Marchwinski · Rating 4 out of 5]

In The Complete Lean Enterprise: Value Stream Mapping for Office and Services, second edition, authors Drew Locher and Beau Keyte have improved upon the first edition’s step-by-step process of how to map the current state of nonmanufacturing value streams, design an improved future state, and then implement the leaner future state. (Full disclosure: Drew and Beau are faculty members at the Lean Enterprise Institute, where I work. The book is published by CRC Press, not LEI.)

The second edition adds what they’ve learned working with clients in the ten years since they wrote the first edition, which won a Shingo Research Award. The new information includes:
• How to align value-stream improvements to strategic needs.
• How the mapping team should “socialize” current and future-state maps to gain agreement and support from others for the proposed improvements.
• How to developing tiered visual management systems to sustain improvements.

They’ve also added more examples from services, such as healthcare, and dropped Japanese terms. The only such term I came across was “kaizen,” which seems almost English now.
Perhaps most importantly, Beau and Drew are among the most experienced practitioners in applying lean principles to office and service processes. The workbook is generously illustrated and also offers “mapping tips” at key points. This updated edition is a must-read for managers and continuous improvement professionals who want a reliable, proven method for applying lean thinking and practice in office or service environments.

[Dolf van der Haven · Rating 4 out of 5]

Nice, concise book on how to apply Lean methodologies to the service industry. Includes waste reduction, value stream mapping, continual improvement and management of the value stream. Great addition to more process oriented frameworks such as ITIL and ISO 9000/20000/27001.
Easy to read, yet somewhat dry.

[Gregory · Rating 4 out of 5]

Great examples.