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288 pages, Paperback
First published January 1, 2016
Mother suggested that businesses often answer the phone with the name of the business followed by the phrase, “May I help you?” (Actually, most employees of businesses I have called ask, “Can I help you?”, which is an unanswerable question. If I am calling your business for the first time I have no way to measure your competence, and therefore cannot determine if you are capable of performing the task I need completed.) I merely say the name of the service and let the client assume we are here to help.