Effective problem solving is the key ingredient in workplace productivity, profit, and innovation. Yet 85% of the time employee teams fail to solve chronic problems. This short and no fluff book will show teams how to identify root cause and the best solutions by using a checklist with a simple set of tools. The most powerful methods are usually the simplest - and this guide makes it easy for teams, leaders, facilitators, and coaches to solve problems quickly and efficiently. Tips and tools for prioritization, effective meetings, brainstorming, and quick improvements are all included in this handy team guide.
Am starting a team business improvement effort at work. When I found this book I couldn't believe it - there's no fluff and it gets right to the point on how and why to do what. Basically if you follow the checklist you will end up solving problems with your team. All of the other books I looked at had a lot of filler that no one wanted to wade through to get to results.
Highly recommend for service and government teams of any size. Will purchase a book for every team member so everyone is on the same page. Results = Money.