What do you think?
Rate this book
ITIL® Practitioner Guidance
ITIL Practitioner Guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets, templates and scenarios.
395 pages, Kindle Edition
Published March 1, 2018
20 people are currently reading
13 people want to read
Ratings & Reviews
Friends & Following
Create a free account to discover what your friends think of this book!
Community Reviews
Displaying 1 of 1 review
June 18, 2020
Reading the book it was a very fruitful journey on the beauty of the Continual Service Improvement Approach, the practices for the Organisational Change Management and the Effective Communication.
Kudos to Kaimar Karu, Stuart Rance and Barclay Rae (among others) for this excellent BOK.
Kudos to Kaimar Karu, Stuart Rance and Barclay Rae (among others) for this excellent BOK.
Displaying 1 of 1 review