“You train animals, but you teach people.” This idea has become a hallmark of our business. I work to earn your trust and respect, and you work to earn mine.”
“To me it means hospitality, and hospitality is at the root of our business. To be successful you have to really love and care for people. If you don’t want to be around them, if you’re a loner, then don’t go into this business.”
I enjoyed reading Ella’s stories of New Orleans’ history, festivals, food, traditions, music, people and restaurants. The Brennan family—wow—I had no idea they were such a powerhouse of strong, driven, smart and talented individuals. And Ella always seemed to be the life of the party! Her passion for life, good times and good conversation never ends. She’s a voracious reader too. I love how she made copies of articles and news she found important—then distributed them to all of her family members and staff to read.
Ella shares an intriguing view of the restaurant business. Excellent book for those going into the hospitality business. And I definitely have a list of restaurants and new places to look for the next time I’m in New Orleans!