Communication skills are at the core of good management. This short and very focused book provides lots of ideas to significantly improve your communication skills - and a few special surprises you may not have come across. This will make the difference in how you relate to your people, get the message across effectively and build thriving business relationships too (and any other relationships you care to mention). Here's what you - Introduction to Communication Skills Why Bother? In the Beginning Building Trust and Rapport Perceptions Listening Skills Questioning Skills Body Language Consistency Special Situations Your Top Ten Communications Skills Tips 12-Step Communication Skills Checklist Five Communication Steps You Can Take Today! …And Finally And there's a free, easy and quick to use downloadable 3-page workbook, for you to print out and use as your motivational checklist! Part of the Simply Management series at