Taking Conversations from Difficult to Doable: 3 Models to Master Tough Conversations

by Lynne Cunningham

For bulk order inquiries, please contact huronpublishing@hcg.com You Can Master the Art of Tough Conversations. This Book Shows You How. Have you ever dreaded holding a tough but necessary conversation with an employee, coworker, or boss? Do you put off such conversations far too long? Have you ever launched into a difficult conversation unprepared, only to have the interaction spiral out of control? Most leaders answer yes to at least one, if not all, of these questions. Taking Conversations from Difficult to 3 Models to Master Tough Conversations can help you bite the bullet and say what needs saying. Lynne Cunningham, MPA, explains why we shy away from these critical conversations and provides the tools and tactics to navigate them confidently and effectively. Here s just a sampling of the book s
What happens when we ignore situations that call for a difficult conversation
How to structure and execute a conversation with a peer, direct report, boss, or physician
How to implement each of the three powerful conversation models detailed in the book so that the outcome is a win-win
Why creating formal Standards of Behavior at your organization, and making them integral to your culture, provides a solid foundation for difficult conversations
How to respond when a person s behavior doesn t change after a difficult conversation Unlike most books on this subject, Taking Conversations from Difficult to Doable is short, to the point, and easy to understand. It s perfect for today s busy leaders. Best of all, it helps you master the right skills quickly and once you ve done this, you ll find all your conversations become easier, less stressful, and more successful.

213 pages, Paperback

Published January 31, 2016

Reviews

[Tiffany Day · Rating 3 out of 5]

I'd probably give this 3.5, and I struggled as to rounding it up or down... here's the thing: there's some great stuff in here, but it also rubs me as very cold. It also seems like following some of these methods will create a very divisive workplace environment. It could use an update with trends for the millennial/Z workforce. Plus, given the state they are in, I am not wholly convinced we should be looking at hospital leadership for advice on handling staff.

[Tom · Rating 1 out of 5]

The Kool-Aid continues. Blind application.

[Melissa · Rating 5 out of 5]

Easy to read and good practices to apply - especially YES AND vs yes butt and what you permit you promote. Good read for all leaders in the work place.

[Shannon McGee · Rating 2 out of 5]

Had to read this for work, so naturally I gotta make it count towards my reading goal 😂

[Kayle Hahn · Rating 5 out of 5]

Quick, easy guide to tough conversations. This will definitely be a frequently referenced book for me. Well worth the read.

[Rachael Strickland · Rating 4 out of 5]

Offers tips and guidance that can be put into practice. Uses a lot of the same examples over again. Geared for a clinical setting, but the three different conversation types outlined in the book can be used in any setting.