Armstrong on Reinventing Performance Management: Building a Culture of Continuous Improvement

by Michael Armstrong

Most organizations have in place performance management systems in one form or another, but these are often based on annual formal reviews, forced rankings and are directly linked to performance pay decisions. These traditional approaches promise so much but in reality deliver very little business impact. The emphasis on formal reviews is often at the expense of ongoing feedback and focuses on looking back at what has or has not been achieved rather than looking forward. Direct links to pay decisions avert attention from people development and line managers often get lost in the bureaucracy of complex forms rather than fully engaging with their people. Michael Armstrong has been advocating a more holistic approach for many years and now draws on E-Reward research as well as recent case studies from global organizations to provide a practical framework for implementing this.

"Reinventing Performance Management" shows how to build a culture of ongoing feedback and coaching and provides case studies of how this approach to building performance has been effective in organizations including Deloitte, Gap, Expedia and Google. It enables organizations to remove overly bureaucratic and ineffective systems based on top-down judgments and ratings, and shows how to get line managers' support for the process focusing on actionable feedback and growth.

240 pages, Paperback

Published January 31, 2017

About the author

Michael Armstrong is a 30+ year veteran of the shopping centre industry in Australia, but his time hanging about in shopping centres began as a child when his father was appointed as the first Centre Manager of Phoenix Park shopping centre in the seventies, and then in his teens when he ran the family ice-cream shop.

He began his career leasing shops in Perth as a 20-year-old, rising through the leasing ranks to deliver multiple shopping centre projects, eventually rising to lead the retail leasing teams at Jones Lang LaSalle and Mirvac nationally.

He ultimately ran Jones Lang LaSalle’s national shopping centre business and Mirvac’s national shopping centre division prior to becoming a property consultant. Since then, he has leased shopping centres, helped revitalise The Rocks, and represented the government on the new Sydney Fish Markets development.

The Mall is Michael's first novel. He is finalising the follow-up, Siren, for release in late 2025.

He currently works as a Property Consultant.

Reviews

[Emma Moss · Rating 2 out of 5]

I really wanted it to be good and helpful. It wasn't.