Sometimes taking professional classes and going to education confrences can be amazingly depressing. "You thought you were doing OK? You know your system has problems and thought this class might help? HAH! Here's a whole slew of problems you didn't even know you had!
I suppose that's how education is supposed to work.
I read the book, I took the class, I wrote the papers, got involved in the discussions - heck I aced the class. That said, I do NOT feel confident that the recommendataions and procedures that this class list as best practices will get implemented in my job. I can refer to them, I can push for them, but the in the real world, lines of authority are so tangled and priorities are so low that I'm afraid some portion of loss will continue to be the order of the day.