I found this book to be pretty dry, as I was warned it would be. But parts of it were just fascinating! Many of the large, big-city department stores were still pretty much intact when I was younger, and I well remember that feeling of awe as I walked through the doors. (Although I never felt the overwhelming compulsion to steal something.) It was amazing to me to learn that as long as there have been department stores, there have been shoplifters. I would have liked more anecdotes, although I'm sure the author used everything she could find. I found the chapter about the increased use of glass (as larger windows, glass-enclosed counters, and large mirrors) to be especially interesting. And I thought the author brought it all home at the end when she discussed the so-called medical reasons that comfortable, middle-class women suffered from the "disease" of kleptomania. They just couldn't help themselves!