Teamwork for Customers: Building Organizations That Take Pride in Serving

by Dean Tjosvold

Shows executives and managers how to use team strategies to develop customer-responsive companies--where customer relations are nurtured, problems are solved expeditiously, and customer needs and desires are integrated into corporate strategy. A start-to-finish guide to creating customer service-driven organizations.

193 pages, Hardcover

First published November 27, 1992