McGraw-Hill Encyclopedia of Quality Terms and Concepts

by James W. Cortada, John A. Woods

A compendium of some 600 quality-related terms and concepts that makes the complex vocabulary (buzz-words, acronyms, and statistical and technical terms) of quality management more easily understandable. Each entry is concisely defined, many include examples that clarify and amplify the explanations, and most cite sources for additional information. Appendices list the best quality management periodicals, the leading associations and organizations in the field, and recommended books on various aspects of quality, with capsule summaries and reviews. Annotation copyright Book News, Inc. Portland, Or.

392 pages, Hardcover

First published July 1, 1995

About the author

James W. Cortada is the author of over two-dozen books on the history and use of information and computing in American society. He is a Senior Research Fellow at the Charles Babbage Institute, University of Minnesota. He worked at IBM for thirty-eight years in sales, consulting, managerial, and research positions.