This is a book by some top professors at Wharton, summarizing their experiences with business leaders in China since its shift towards a more capitalist orientation and its growth to catch and surpass the US as the major world economy. The intent is to identify a "China Way" of doing business and show how that way differs from the national approaches taken by the US and European nations and by Japan or India. The basis for the book comes from a series of interviews with over 70 top Chinese executives and supplemented by public and archival data. The perspective is a top management perspective rather than a financial one.
So what do they find? Well, they do find a distinctive Chinese approach to business. What works in China must be tailored to Chinese situations (is this Deng's "socialism with Chinese characteristics"?). Chinese firms seek out large markets with lots of scale opportunities. (You would never find that among western businesses, nope not one bit - not with GM or USS or Standard Oil, etc.). Chinese firms tend to be dominated by the "big boss" who owns lots of stock, has built the company up from its inception, and continues to exercise a huge impact on his firm, even after becoming a billionaire several times over. (Again, there is nothing like that in the west, with its small businesses and shy and retiring underpaid CEOs -- Jack Welch and Henry Ford and Larry Ellison??). Chinese businesses are focused on customers and employees and do not devote the same attention to shareholder rights and shareholder value that western and especially American firms do. ...and so why did Alibaba do its IPO in New York rather than Shanghai or Hong Kong? Chinese firms are more interested in finding out the right way to manage in China rather than borrowing oversimplified models from the west. (The authors appear to have found this out from their Chinese students in the executive education programs in West Philadelphia. Sometimes the profs fly to Beijing instead so that the west comes to China. These programs are big money makers for all major business schools these days.)
Where to begin in talking about this? The idea that there is a "national" way in business is not at all obvious if you give any thought to it. Business is complex, industries differ widely among themselves (even within themselves), and government regulations can affect businesses in conflicting ways and also change rapidly. So while there are certain ways to talk about differences in business between Europe, America, Japan, India, or China, it is not clear at all how much additional information you get from the effort. Should I talk about a Chicago versus New York versus Dallas style of management? That works for pizza and hot dogs. This is the stuff of supporting materials to assign for classes or to make into cases that can be sold, but I have to wonder what is new here.
Another way to think about it is to start from the assumption that there is really little new under the sun and then see what a book does to disprove that. For example, some of the authors are sociologists and many references to Max Weber are mentioned. A careful reading of Weber's "Economy and Society", especially the sections on the routinization of charisma, will make it clear that the different organizational species discussed in the book were all covered by Weber a long time ago and that differences between Chinese and western CEOs are not that important. Lots of management scholars, such as Taylor, Deming, Porter, and others are mentioned. They are easily assimilated into an Asian perspective. (They were frequently brought out in accounts of Japanese management that were popular before the Japanese economy froze in the early 1990s. When all is said and done, by looking at national styles of management, you are sure to get a rough profile of somewhat correlated characteristics that may or may not have had anything to do with the success of the firms following the profile.
What about the interview data from the executives? Isn't that valuable? Sure, I suppose, but it is important to recognize that in the preparation of material like this, the executive has a veto. Nobody wants to alienate a star CEO who will donate money and send his trainees elsewhere and who will hire from other more respectful schools. In such a situation, then go through and interview the CEOs and ask them the secrets to their success and that of their firms. What kind of stories do you expect to get from them? These are tough and capable people and one can expect highly triumphant stories. That is OK, of course, but if a work like these authors have written is to make a contribution, the less flattering aspects of competition also need to be raised. For example, the book recounts the efforts of Alibaba to compete with eBay with its newly created subsidiary TaoBao. The story in the book recounts the popular story that eBay failed to connect with Chinese consumers while TaoBao did. The alternative story is that no fees were collected on auctions by TaoBao, implying that a free service had an advantage over one that required a payment. (BTW this is not unheard of as a way to drive unwanted competitors from a market that is being contested - look at American chemical companies after the Civil War.). There was very little emphasis on the potentially anticompetitive approaches taken to western competitors. A critical consideration of doing business in China would give consideration to these more "strategic" aspects of competition. The authors certainly are aware of this and could have provided more depth.
Other shortcomings of the book could have easily been prevented with a little more thought. For example, a Chinese firm is seen as taking a learning approach by going over a situation faced by the firm to see how it could have been done better. The phrase "after action review" is used, without any acknowledgement that these reviews were very important for the revitalization of the US military forces after the Vietnam War. To see these in historical context, Tom Clancy chronicled these reviews in his books about the different armed services and their performance in the first Gulf War. OK, I get it - the Chinese firms want to be "learning" organizations. There is nothing specifically Chinese about that, however. Indeed, the idea that a firm can "replay" a competitive interaction to critically examine a strategy based on evidence and make adjustments is at the heart of how US business schools have taught corporate strategy since the 1980s. Why is this approach now Chinese?
The book reads well and has lots of information and examples. I would have appreciated if the authors had done a bit more to present their findings and analyze them so that the result would be more useful to readers trying to learn something about China.