Minimizing UX Design Busywork The days of documentation for the sake of deliverables are over. That’s not to say that documentation is no longer relevant – quite the opposite, it’s more important now than ever before. The main point to keep in mind is that design documents should complement, not supplement, the design process. Photo “Taxes.” James Morris. Creative Commons. Documentation must be actionable. It must have a purpose beyond creating a paper trail. The best design documentation both enhances the design process and communicates design thinking to others. If Minimizing UX Design Busywork 8 a UX document accomplishes this, its benefit to the project will be seen immediately. If not... then it’s just busywork. In this chapter, we’ll give an overview of the design process and how documentation can make it better, instead of just busier. A Quick Overview of Design Thinking Design thinking is a strategy that uses the traditional tactics of design to solve problems. It accomplishes its goals from the inside-out, instead of trying to break in from the outside. As Tim Brown, the CEO of IDEO and stark promoter of design thinking, explains Design thinking can be described as a discipline that uses the designer’s sensibility and methods to match people’s needs with what is technologically feasible and what a viable business strategy can convert into customer value and market opportunity.” In essence, design thinking adheres the classic business adage, “build the right thing, and build the thing right.” This means, first off, making sure you’re designing a product that people want, and then making sure you design it in such a way that people like it. Notice that both of these goals revolve around the end user. In design thinking, the product is designed around what the users want and need.