Hey, I'm the Customer: Front Line Tips for Providing Superior Customer Service

by Ron Willingham

Offers step-by-step guidelines and tips for providing superior customer service, discussing customer satisfaction, how to identify customer needs, problem solving, and other topics

Genres: Nonfiction, Business

224 pages, Paperback

First published July 24, 1992

Reviews

[Liliana Guillén · Rating 4 out of 5]

A lot of good tips to provide outstanding customer service

[Angela · Rating 4 out of 5]

We refer to this book a lot in my job during our daily huddles, but I have never read it front to back. If you are in customer service, this is the book for you!

[Karina Delmonte · Rating 5 out of 5]

Best customer service book that i have ever read. 100% recommended