Continual Improvement Process

by T.P. Sreenivasan, Vidhu Narayanan

The Key result area of quality innovation in any process lies in its continual improvement. This book focuses on the continual-improvement process, providing contemporary tools and methods for achieving optimum quality and process improvement. Ample cases and examples are cited throughout the book, making it an immensely practical text for manufacturing, service, and non-profit enterprises. It addresses the needs of all those who form part of the managerial hierarchy. Special Features: For upper management : Serves to encourage the organisation of continual improvement as a company-wide activity covering all employees irrespective of one's rank or functional area. For operational management : Provides key inputs to understand as well as practice, both as a performer and promoter of continual improvement. For each employee : Presents tools and techniques to hone one's skills to think and relate better, to achieve winning results. Table Of Contents: Part I: An Overview Total quality Management with Six Sigma. Continual Improvement and Competitive Edge. Basics of Continual Improvement Process. Process and Quality of Process. Part II: Scanning Methodology to Clean-up and Sanitise a Process-First Step to Continual Improvement. Process Analysis against a Checklist of Process Requirement to be met. Process Analysis through Flow Chart. Process Analysis: Interfering Factors and Action. Process Analysis for Defect Prevention. Process Analysis for Gaps in Specification. Process Analysis: Customer Interface. Failure Mode Effect Analysis. Part III: Measurement of Process Defect Level and Process Cycle Efficiency Basics of Six Sigma Technique. Improving Process Flow and Speed to Achieve Lean Process. Part IV: Continual Improvement Process Framework. Organizing for Continual Improvement. Anchor Points of the Continual Improvement Thought Process. Involvement of People in Continual Improvement Process. Soft Skills for Effective Practice of Continual Improvement. Tools of Logi

528 pages, Paperback

First published January 1, 2007

About the author

Former Ambassador TP Sreenivasan has remained as active in his ten years of retirement as he was in his thirty - seven years as a diplomat in different parts of the globe. He set up a foreign affairs think tank, helped the IAEA set up the plan for 2020, served on the National Security Advisory Board, participated in an election campaign, worked at the Brookings Institution in Washington, set up the NSS Academy of Civil Services, produced a weekly television show on international affairs, taught at the Central University and advised government of Kerala on education policy. He published three books, maintained a regular stream of writings during this period and delivered a large number of lectures on a variety of subjects. Today, he is one of the most sought - after commentators and speakers across the country.