Knowledge Management In Theory And Practice, 2Nd Ed.

by Dalkir K

This textbook and professional reference offers a comprehensiveoverview of the field of Knowledge Management (KM), providing botha substantive theoretical grounding and a pragmatic approach toapplying key concepts. Drawing on ideas, tools, and techniques fromsuch disciplines as sociology, cognitive science, organizationalbehavior, and information science, the text describes KM theory andpractice at the individual, community, and organizational levels.It offers illuminating case studies and vignettes from companiesincluding IBM, Xerox, British Telecommunications, JP Morgan Chase,and Nokia. This second edition has been updated and revised throughout.New material has been added on the information and library scienceperspectives, taxonomies and knowledge classification, the mediarichness of the knowledge-sharing channel, e-learning, socialnetworking in KM contexts, strategy tools, results-based outcomeassessments, knowledge continuity and organizational learningmodels, KM job descriptions, copyleft and Creative Commons, andother topics. New case studies and vignettes have been added, andthe references and glossary have been updated and expanded. Knowledge Management in Theory and Practice provides anextensive and highly valuable compendium and guide for KMpractitioners and educators, and for business managers as well.Since the first edition of this book, many organizations haveadopted KM methods and gained experience with approaches that workand with those that dont. Dalkir shows convincingly why KM must bemultidisciplinary and how it strengthens strategic and operationalmanagement when it builds bridges between technology and thesocial, intangible features of organizations. This is an idealgraduate textbook. About the Author Kimiz Dalkir is Associate Professor at McGill UniversitysGraduate School of Information and Library Studies. A practitionerin the field for seventeen years, she has advised more than twentycompanies on the design, development, and evaluation o

Genres: Nonfiction, Reference, Business

504 pages, Paperback

First published June 16, 2005

Reviews

[Lauren Albert · Rating 3 out of 5]

This seemed to be more KM in Theory and More Theories. If you want to be able to talk the talk, this will do the trick. It is a very academic look at KM--many references, comparisons of abstract models, long bibliographies after every chapter, lists of Discussion Points for each chapter. But to walk the walk, I think the reader would be more confused than ready to march. It is a nice collection of all the key topics and researchers' models--good for an MBA program student but not a practitioner. I know this is intended as a text book but then it should be followed with more of a practical look at KM.

[Heather]

Lulz, like I actually got a chance to get through all of this in my final semester. That said, I enjoyed (yeah, that's right, enjoyed) what I did get to read.

[Alan Frost · Rating 5 out of 5]

I was involved with KM for many years until a couple of years ago. During that time I read just about everything I could get my hands on, and for me this remains one of the top 5 best books on KM. I literally have no idea why anyone would give this book a low rating. It is one of the most complete and comprehensive presentations of the subject that you can get.

[Elwin Kline · Rating 4 out of 5]

When I started reading this book, I really wasn't quite sure exactly what "knowledge management" was and didn't think it would be that heavy of a topic. I thought it would be something light and casual, and to my discovery it certainly was a lot more involved than a thought.

There are people who actually get PhD's in knowledge management, there are various certifications for it, there are tons of books and video content, and really just an incredible volume of information about this topic.

This book covers everything I imagine most people would want to know about knowledge management. Tacit knowledge, explicit knowledge, how to capture and codify, varies knowledge cycles and management models, communities of practice, organizational culture, knowledge management tools (heavily reliant on technology), knowledge management roles (such as... Chief Learning Officer (CLO) as example of many), and is also full of diagrams, questionnaires, flow charts, and all kinds of other graphics related to knowledge management.

A lot of good stuff in here that can be applied to the small team level as well as the big picture enterprise point of view.

I can honestly say that I did enjoy this book and learning about this interesting topic about improving individuals and organizations through the power of knowledge management.

I would absolutely recommend this book to anyone in a leadership position, is in a position of trust/influence, and people who are motivated and feel like they can be an agent of change within their individual teams or even towards their organization as a whole.

[Moses · Rating 4 out of 5]

my orientation and introduction to knowledge management. useful. provided me with an overview on how to approach this subject.