This updated and expanded new edition continues the theme of the first edition of emphasizing the interviewing skills that are critical for solving criminal investigations, obtaining information, and developing intelligence. This book is structured to assist law enforcement officers and security professionals to become better interviewers. The enhanced outline format of the text and the extended table of contents provide for easy reference, reading, and comprehension. The reader is quickly immersed into the dynamic 'theater of the interview,' exploring methods and techniques that enhance the interview process and increase the probability of a successful outcome. Material from this book is drawn from numerous sources, including formal interviewing models and decades of social and psychological research, as well as the authors' over fifty years of combined law enforcement experience. Chapter topics include planning for the interview, the interview setting, props, assessing the interviewee, establishing dominance, rapport, Miranda warnings, detecting deception, nonverbal behavior, verbal clues to deception, the interviewing tool box, the anger cycle, breaking the impasse and other problems, and the end game. This book contains the latest verbal and nonverbal techniques to identify, with greater certainty, when interviewees are lying or concealing information. Written in a style law enforcement professionals prefer, the information is presented quickly, authoritatively, and to the point. While law enforcement, military, and intelligence personnel are the primary beneficiaries of this book, attorneys, human resource professionals, and anyone who makes inquiries of others on a daily basis will also find this book a useful resource.
Joe Navarro is an author, public speaker and ex-FBI agent. Navarro specializes in the area of nonverbal communication or body language and has authored numerous books.
At the beginning of the book, the author (authors) clearly state, that this books is written as a reference or a collection of interview techniques.
There are a lot of critical errors with this kind of approach and with the style that the authors choose to write in. First of all, the techniques are never compared and avaluated. Authors never cticially compare them or analyse their efficiency in isolation. With that in mind authors write about "nonverbal behavior" and then about "verbal clues of deception" without any comparison between them, without any warnings and e.t.c which in my opninon is very dangerous, because the reader will take all the techniques provided (even some extreme ones) at an equal level.
In addition, authors do mention the establishing of a baseline (in order to analyze verbal and nonverbal cues better), however they only mention it in between the sentences and in the middle of the chapters. Why wasn't it discusses at the very beginning and why wasn't it given a proper attention?
There is nothing advanced about this book. It is just a list, a reference guide, that could be dangerous to novices like me. There is a better book that looks more into it (with research analysis) that is called "Detecting Lies and Deceit: Pitfalls and Opportunities" by Aldert Vrij.
This is an excellent book not only for law enforcement application but also in real life. Not only it has a lot of chapters on reading body language but also how to project control that anyone could use in his everyday life. The co-author is Joe Navarro, need not say more
This is a law-enforcement manual, however, C level execs, senior managers and leaders would learn a great deal about understanding people, the subtleties of human interaction and other intangibles that get pushed aside.