Small books that takes me forever to read. So many moments that I read a chapter, which it triggered the idea in my head and I had to close the book and be with my thoughts, thinking how I did, how would I do, following the suggestions from the book. Good inspiration book for any managers who wish to have a better working environment.
Short reading and has only one concept in the book which is making a manual in everything and keep updating it by both top-down and bottom-up. Can be applied to the business.