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Service Automation: Robots and the Future of Work
The hype and fear, globally, that surrounds service automation, robots and the future of work need to be punctured by in-depth research. This book, by Professors Leslie Willcocks and Mary Lacity, captures a year's worth of learning about service automation based on a survey, in-depth client case studies, and interviews with service automation clients, providers, and advisors. The authors cleverly embed today's empirical lessons into the broader history and context of automation, as a vital key in understanding the fast-rising phenomenon of service automation. The authors give a balanced, informed and compelling view on gaining the many benefits, as well as managing the downsides, of present and future technologies. The book has a number of key selling The authors are globally recognised for outstanding, world-class research; the book describes types of automation and gives evidence for multiple business benefits; in-depth case studies are included - from clients, providers and advisors of service automation; 25 key lessons are given, on how to deploy service automation in the workplace and there is a focus on the future of work, including robotic process automation, with valuable predictions and critique.
304 pages, Hardcover
Published February 12, 2016
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December 27, 2016
Services Automation Robots and the Future of Work. Willcocks and Lacity
When Henry Ford started the assembly line the probably thought it would help them increase profits. I do not believe he nor others could have really imagined the wealth this model would create. The improvement in quality and ability to apply safety changes and esthetic changes lead us through the 20th Century. I am not sure they appreciated the bust years as we moved favtories/plants to resource rich environment where labor arbitrage ruled and ruined. Well as excited as I am to working with smart process automation I also have to look past the now and appreciate how disruptive smart process automation will be as we deliver services all the time through out smarter and smarter "bot" workforce. We are not going to talk birth rate control anymore than we did our factor assembly lines. We are going to have to appreciate the great opportunities this bring us is nit going to benefit those in poverty now. While it is going to offer opportunity it is going limit others.
I enjoyed the real examples, the reasonableness of the expectations and the timely insight of this book. Smart Process Automation is poised to explode in out work environments. There will be prizes for those that rapidly embrace it and maximize its ROI. All nee technology has proven this to be true.
An excellent into smart process automation. If you are going to be using, managing or are just looking at them this is going to add to your body of knowledge.
When Henry Ford started the assembly line the probably thought it would help them increase profits. I do not believe he nor others could have really imagined the wealth this model would create. The improvement in quality and ability to apply safety changes and esthetic changes lead us through the 20th Century. I am not sure they appreciated the bust years as we moved favtories/plants to resource rich environment where labor arbitrage ruled and ruined. Well as excited as I am to working with smart process automation I also have to look past the now and appreciate how disruptive smart process automation will be as we deliver services all the time through out smarter and smarter "bot" workforce. We are not going to talk birth rate control anymore than we did our factor assembly lines. We are going to have to appreciate the great opportunities this bring us is nit going to benefit those in poverty now. While it is going to offer opportunity it is going limit others.
I enjoyed the real examples, the reasonableness of the expectations and the timely insight of this book. Smart Process Automation is poised to explode in out work environments. There will be prizes for those that rapidly embrace it and maximize its ROI. All nee technology has proven this to be true.
An excellent into smart process automation. If you are going to be using, managing or are just looking at them this is going to add to your body of knowledge.
Displaying 1 of 1 review