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The Complete Guide to Customer Success for SaaS Comapnies
Make your customers happy, and keep them paying the subscription. This guide will teach you how to stop users abandoning your software before they’ve seen how awesome it is. In this 108-page guide, you’ll * The exact processes 14 SaaS companies use for Customer Success * The right way calculate and reduce your churn rate * What you can automate, and what you can’t * How to measure customer happiness * How to provide amazing support without hiring a dedicated team * Optimizing your app’s user experience
- GenresBusiness
110 pages, Kindle Edition
Published July 14, 2016
26 people are currently reading
28 people want to read
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Displaying 1 of 1 review
November 14, 2017
Recommend this book for those new with Customer zsuccess
Very informative - simple but quite clear on the message. I like the flow of the content, walking me through fundamental of CS.
Very informative - simple but quite clear on the message. I like the flow of the content, walking me through fundamental of CS.
Displaying 1 of 1 review