Library Conversations: Reclaiming Interpersonal Communication Theory for Understanding Professional Encounters

by Marie L. Radford, Gary P Radford

The importance of being "fully present" in face-to-face as well as virtual interactions in the complex, challenging, and rapidly changing work environment of today's libraries cannot be overstated. It means the difference between conversations that are clear, non-confrontational, and productive and those that are unfocused, awkward, or even threatening. From the reference desk and the community meeting to the board room, the human resource office, and the conference table, effective interpersonal communication lies at the center of the profession. Offering analysis applicable to all types of library situations, this book By applying the insights provided here to daily communication practice, libraries everywhere can build positive relationships with library users, the communities they serve, and among their own staff.

Genres: Nonfiction

168 pages, Paperback

Published October 21, 2016

Reviews

[Alicia · Rating 2 out of 5]

Reviewing for a professional magazine. View review there.