Civility isn’t just the newest touchy-feely catchphrase. It’s a power that costs absolutely nothing and yet transforms people, businesses, and personal relationships. Civility invokes trust, heals wounded relationships, and invites safety and honesty into conversations. It saves money, headaches, lawsuits, and reputations. Within these pages, you’ll discover what incivility costs American businesses and employees beyond dollars and cents, what to do if you find yourself on the business end of incivility, and most importantly, how to unleash the civility within yourself.
This book was a Best of the Best for the month of March, 2019, as selected by Stevo's Book Reviews on the Internet. http://forums.delphiforums.com/stevo1.... Search for me on Google for many more reviews and recommendations.
This author cares. She started from her own trauma in a toxic workplace, and used that experience to offer guidance to business leaders and employees. The book is designed to make a change in behaviors. It has practical steps that are simple but powerful shifts from toxicity to civility.