Dozens of characters, especially those back in London planning all the ops. Oodles of acronyms, all of which are explained in detail. Piles of organising behind the scenes.
Somehow it's all only mildly interesting. Gardner obviously knows all the things that would happen in such circumstances, and tells us them all. Unfortunately they don't add much excitement to the story.
The book starts to build some pace late in the day, but by then I found myself skimming when yet another Whitehall official meandered on about something or other. There are at least twenty of these official kind of characters, all with forgettable names, and none of them standing out from the other. Gardner doesn't seem to have much of a knack for characterization; even his hero, Luke Carlton, is pretty bland. He has his qualms at times, but we never quite feel energised by him.
The two main female characters are slightly more interesting, and at least show some spunk, and the hostage has some life, but Carlton, even in his most heroic moments, never quite takes off as someone of interest.
Good reading for the airport, but there seemed to me to be a lot of padding and not enough excitement.