How to handle difficult conversations with kindness and confidence
Most people want to avoid the "elephant in the room." Whether it's with a spouse, a friend, a boss, a coworker, or a child, tough conversations create high anxiety and often lingering resentments. But when you don't have those needed conversations, the results can be even worse. After all, indoor elephants are impossible to ignore--and they get bigger over time.
Communication expert Dr. Mike Bechtle equips you with the skills you need in order to
- handle conflict with the important people in your life - prepare for hard conversations - listen productively - give and receive genuine feedback - saturate your relationships with kindness
Most people want to avoid tough conversations. Whether it's with a spouse, a friend, a boss, a coworker, or a child, tough conversations create high anxiety--and often lingering resentments. Communication expert Dr. Mike Bechtle offers practical help. He equips readers with the skills they need in order to handle conflict with the important people in their lives. Readers learn to be better prepared for hard conversations by learning to listen, to give and receive genuine feedback, and to saturate relationships with kindness. Although nothing excitingly new was mentioned, it did bring commonsense issues to the forefront.
Sinceramente, pura perorata supèrflua y obvia. El resumen del libro: dejen los móviles y enfrenten las conversaciones difíciles. tengan interès genuino por conocer a los otros y mantengan contacto con sus personas cercanas.