Kvalitet från behov till användning

by Bo Bergman, Bengt Klefsjö

Quality from Customer Needs to Customer Satisfaction Examines the quality movement from a holistic perspective that is unique. This book is suitable for students and for those interested in enhancing quality in their own organisations. Full description

540 pages, Paperback

First published October 1, 1994

Reviews

[Hafez Shurrab]

If you hear Quality Management as buzzword and know nothing about it, this book would be a great choice to get into this world. If you even a quality expert and want to link subjects together to find further research area, you would find this book excellent to see the whole picture. It is one of the books I borrowed from the library before having them in my own shelves as golden reference for quality management. I strongly recommend it as text book for educational purposes as well as consultancy.

[Piotr Urbanowicz]

wide and almost complete look at the quality isses in management.