Case Studies in Courageous Organizational Communication: Research and Practice for Effective Workplaces

by Alexander Lyon

Alexander Lyon presents 31 case studies in organizational communication that explore issues of courageous communication. Through case studies on many well-known organizations such as Google, the Miami Dolphins, NASA, Comcast, the Boy Scouts of America, Netflix, Taco Bell, Massachusetts General Hospital, Merck Pharmaceuticals, and others, the book articulates a communication-based model of courage around four Courageous communication is collaborative, upward, transparent, and engaging. The book presents both effective and cautionary portraits of organizations as they responded to complex issues. It situates the case studies in existing literature and provides practical guidance for enacting courageous communication in professional settings.

350 pages, Paperback

Published November 11, 2016

Reviews

[Jennifer · Rating 2 out of 5]

Assigned reading for class and while the variety of case studies presented was appreciated, the depth was lacking. Most of them seemed engineered to take you along on a narrative without presenting other factors, systems, and biases at play.

[Hannah · Rating 5 out of 5]

This is genuinely a great textbook. I learned a lot from this and I will miss my organizational communication class.