How To P!ss Off The Customers

by Rohvannyn Shaw (Author, Illustrator)

"How to P!iss off the customers" is a light hearted book of "advice" for anyone who works in customer service, from reps to supervisors. The author has more than ten years customer service in the field and has seen it all, in both tech support and pharmacy settings.

This book will show you the finer points of poor communication, rudeness on the phone, how to hang up on someone without being caught, how to ruin a meeting, and how to mispronounce a wide range of medications and technical terms.

Let the crazy characters of PegCo demonstrate how to win the Worst Employee of the Year Award, all without getting fired!

Genres: Nonfiction

82 pages, Paperback

Published October 6, 2016

About the author

Rohvannyn Shaw, an Arizona artist and author, also runs the blog Mindflight as well as her art site, Rohvannynshaw.com.

Educated at the University of Washington with a Bachelor of Interdisciplinary Visual arts degree, she comes from a family of writers. She has edited several books, both fiction and non fiction, collaborated on two poetry chapbooks, and illustrates stories and poetry as a sideline.

Her ebook, Quests of the Avatar, is available free on Mind-flight.org. A new book, "How To P!ss Off The Customers" is a comedy related to customer service hijinks. Her recent novel, Rageth, is about three unlikely friends who must save Tucson from a spirit that has invaded the phone lines. Don't forget to check out "Self Publishing Made Easy," a helpful eBook that costs only 99 cents!

Reviews

[Sam (Rescue Dog Mom, Writer, Hugger) · Rating 4 out of 5]

Freaking hilarious! Most of the time while reading this book, I laughed so hard, I had tears coming out of my eyes and my e-reader went into sleep mode. I have also worked in customer service and found my head hitting the desk after many phone calls. There are many jobs where dealing with the public makes you shake your head. I like how this author thought to write a book.

[Rohvannyn Shaw · Rating 5 out of 5]

It sounds funny to say this but I make myself laugh every time I read this book - and I wrote the darn thing. It has the interesting quality of still being able to surprise me. I think it's the illustrations that do it - they just remind me so much of the funny aspects of my job. I gave it a less than perfect score because I always think I can improve my books, but I really enjoyed writing this.

[D.L. LeBlanc · Rating 4 out of 5]

Short but fun read. I've worked in the service industry for years so I know all about the stupidity featured in this book.