Creating an organizational culture of change.
Dr. Shapiro's book stands out in a densely packed field of books on organizational change. It is clearly written, free of jargon and grounded in the best of research and enriched with supportive anecdotal narratives -- a compendium of wisdom on how people and organizations come to understand, embrace and sustain the continuously evolving needs for change that define the intense dynamics of the workplace. I have incorporated some of her suggestions into my recent workshop on the need to create, within school organizations, a culture of compliance with Medicaid claiming requirements, where frequently there is a tension between the medical and educational models. The audience responded favorably to Dr. Shapiro's material. I would enthusiastically recommend Contagious Commitment at Work to change agents involved in improving school-based Medicaid claiming performance.