iPhone is arguably the most ubiquitous gadget in the world today. For me, an iPhone evangelists, this book was a treat. I strongly recommend it to other iPhone fans.
I was wowed by the breadth the author Brian Merchant covered around iPhone, from its components, key technological drivers, design history, manufacturing process, marketing strategy, all the way to the human costs.
Mr. Merchant gathered all the details through countless hours spent in perusing documents and reports, interviewing relevant people (with a number of Apple employees refusing to talk) , and visiting sites around the world , from Chilly to China(most remarkable story being breaking into Foxconn by faking desperation to use the bathroom)
The central message of the book: “Steve Jobs will forever be associated with the iPhone. He towers over it, he introduced it to the world, he evangelized it, he helmed the company that produced it. But he did not invent it. “
So Mr. Merchant gave credit--where credit’s due—to the little guys behind the scenes, Apple engineers and designers on the iPhone project, key people behind major technology components like Siri, sales people at Apple Stores… down to the child laborers mining the medal components or assembling the iPhone.
The history parts, like the subtitle suggested, fill the bulk of the book. From the historical background of a piece of technology to the bio of a key person, they were brief and to the point.
It was like reading a series of tech reports in a major newspaper. The writing was formal and concise without being dry. The pace was fast but not dizzyingly so. There were plenty of science references, and yet accessible enough for the general reading public.
Below are a few of my takeaways from the book.
The widely proclaimed visionary Steve Jobs did not have the prescience we imagined; in several cases he was slow to warm up to a new idea like the multitouch screen; later he claimed that he invented multitouch…Really? That said, Jobs’ insistence in simplifying user experiences was among his major contributions to iPhone’s success.
Although iPhone single-handedly opened the smartphone chapter in the history, a number of key technologies inside it, including touch screen, were not new. Even the very first smartphone was prototyped by IBM one and a half decades ago.
To any technology, the timing is everything. The first smartphone Simon was one example that popped up before the world is ready, therefore failed to catch on. The others include Corning’s shatter-proof, scratch-proof glass that is covering most of the smartphones today.
Jobs adamantly prohibited third-parties from developing apps for the original iPhone, for fear of crashing. The result, the first iPhone did not catch on immediately. It was the Jailbreakers who forced apple to change its mind. Fast-forwarding to 2018, App Store is one of Apple’s biggest money makers, as Apple takes 30% cut of app sales. I wonder who might force Apple to open the latest HomePod to Spotify, Pandora, and other competing music apps?
Apple may have manufactured the supply shortage of new iPhones right after the launch to stimulate demand, as the book convinced me that it has total control over its supply chain. Recently unexpectedly high iPhone X inventory was reported, even after all four U.S carriers put out promotions. Did this marketing stunt backfired this time?
A little glimpse into the Apple corporate culture: secrecy: Apple gave out innovation award to a team without sharing with the audience what the team contributed. Wow!. The flip side; it might have cultivated a non-collaborative, defensive work culture. This reminded me of my latest phone conversation with a friend working at Apple; she complained and complained about how exhausted she was because of overworking under a serious flu, but she quickly switched topic whenever I showed a hint of curiousness about what she was working on.
Apple took a lot of risks, one of the biggest being replacing the then popular Blackberrylike hard keyboard with untested multitouch screen. It was consistent with Jobs’ philosophy, showing the customers what they will want instead of asking them what they want.
The book detailed several Near misses like an unresolved serious main chip bug forcing Jobs to demonstrate the original iPhone during the public announcement strictly following pre-choreographed sequence to avoid face-losing crash.
One of my favorite parts of the book was the discussion between the author and “the father of SIRI” Tom Gruber on a cruise. It shed much light on the history, current state and future of artificial intelligence and machine learning, the most hyped keywords in the technology circle at the moment.
I can go on and on...
No doubt that despite its immense popularity today , iPhone, like any once popular gadgets, will fade out sooner or later, not unlike a top-40 pop music hit. And yet the myriad of technologies inside will leave footprints, large or small, in the ever-evolving human history.