IT Service Management Based on ITIL® V3 - A Pocket Guide (English version)

by Van Haren Publishing (Editor)

Previously known IT Service Management based on ITIL V3 - A Pocket Guide. This really popular pocket guide is a quick, portable reference tool designed for managers, to give an overall picture of the ITIL V3 upgrade. Covering not only the ITIL V3 Service Lifecycle approach, to provide even greater value, this handy new guide also describes the ITIL V3 functions and processes in a separate section as well. Introduction to the Service Lifecycle Lifecycle Service Strategy Lifecycle Service Design Lifecycle Service Transition Lifecycle Service Operation Lifecycle Continual Service Improvement Designed for managers to give an overall picture of the ITIL V3 upgrade. Other languages Dutch,German,French,Italian,Japanese,Spanish

Genres: Reference

1 pages, Paperback

First published November 1, 2007

Reviews

[Patty · Rating 2 out of 5]

Strictly a reference for concepts, terminology and categories elaborated on elsewhere in the ITIL curriculum.

[Tammy · Rating 3 out of 5]

Nice little quick reference for terminology.