In this best-selling book, Kouzes and Posner explain why leadership is above all a relationship, with credibility as the cornerstone. They provide rich examples of real managers in action and reveal the six key disciplines and related practices that strengthen a leader's capacity for developing and sustaining credibility. The book show how leaders can encourage greater initiative, risk-taking, and productivity by demonstrating trust in employees and resolving conflicts on the basis of principles, not positions. About The Author: James M. Kouzes is chairman emeritus of the Tom Peters Company and an executive fellow at the Center for Innovation and Entrepreneurship at the Leavey School of Business, Santa Clara University. Barry Z. Posner is dean of the Leavey School of Business and professor of leadership at Santa Clara University. Both Kouzes and Posner are the coauthors of The Leadership Challenge, Encouraging the Heart, and The Leadership Challenge Planner. They also developed the highly acclaimed Leadership Practices Inventory (LPI) and LPIOnline.com, 360-degree assessment tools based on the Five Practices of Exemplary Leadership. Table Of Contents: Introduction: On Credibility and Character ?Leadership is a Relationship ?Credibility Makes a Difference ?Discovering Your Self ?Appreciating Constituents and Their Diversity ?Affirming Shared Values ?Developing Capacity ?Serving a Purpose ?Sustaining Hope ?The Struggle to be Human Appendix: Studies on the Impact of Credibility and What Constitutes Credible Behavior Notes Acknowledgements The Authors Name Index Subject Index Special Features: ?Executives ?Managers ?Employees