Talk at Work: Interaction in Institutional Settings

by Paul Drew (Editor), John Heritage (Editor)

Talk at Work is a major collection of studies of language and interaction in a wide variety of institutional and workplace settings, including doctor-patient consultations, legal hearings, mass media, job interviews, visits by health visitors, psychiatric interviews, and calls to emergency services. A theoretical overview of the distinctive contribution made by conversation analysis to our understanding of talk in institutional contexts is followed by reports of the contributors' original empirical research.

596 pages, Paperback

First published February 1, 1993