Using Matthew Westras conversational and class-tested book, students will learn the skills they need to take an active role in the communication process. Appropriate for helpers-in-training from a variety of disciplines, including counseling, human services, psychology, speech communication, teacher education, business, and health, this book helps students learn to observe, reflect upon, and practice active listening in a helping environment. Interdisciplinary applications of listening and speaking are presented to help facilitate development of the specialized concepts that helping professionals employ.
What can I say, but that this book changed my life! Being the author, that shouldn't come as a surprise. Find a library copy, or used on line, and give it a read.
This book is NOT an entertaining book with amusing language to make the reader have fun while also learning some things along the way. It is an amazingly well put book about how communication works. Think of it as the "physics" of communication. And then along the way, the author acts like a coach to help you put these principles in good use to have greater, deeper conversations with the least loss of meaning and maximum understanding of another's point of view, and achieving the real goals of conversations instead of wandering around and getting lost in the conversation and forgetting what it was all about.
It is a GREAT book. I 100% recommend it to anyone who is serious about improving their communication skills and understanding.