Culture Hacker: Reprogramming Your Employee Experience to Improve Customer Service, Retention, and Performance

by Shane Green

HACK YOUR WORKPLACE CULTURE FOR GREATER PROFITS AND PRODUCTIVITY

"I LOVE THIS BOOK!"
--CHESTER ELTON, New York Times bestselling author of All In and What Motivates Me

"When companies focus on culture, the positive effects ripple outward, benefiting not just employees but customers and profits. Read this smart, engaging book if you want a practical guide to getting those results for your organization."
--MARSHALL GOLDSMITH, executive coach and New York Times bestselling author

"Most books on customer service and experience ask leaders to focus on the customer first. Shane turns this notion on its head and makes a compelling case why leaders need to make 'satisfied employees' the priority."
--LISA BODELL, CEO of Futurethink and author of Why Simple Wins

"This is a must read for anyone in a customer service-centric industry. Shane explains the path to creating both satisfied customers and satisfied employees."
--CHIP CONLEY, New York Times bestselling author and hospitality entrepreneur

The question is not, "does your company have a culture?" The question is, "does your company have a culture that fosters outstanding customer experiences, limits employee turnover, and ensures high performance?"

Every executive and manager has a responsibility to positively influence their workplace culture. Culture Hacker gives you the tools and insights to do it with simplicity and style.

Culture Hacker explains:


Twelve high-impact hacks to improve employee experience and performance How to delight and retain a multi-generational workforce The factors determining whether or not your employees deliver outstanding customer service

Genres: Business

202 pages, Hardcover

Published April 24, 2017

About the author

A world-renowned keynote speaker, author of Culture Hacker, and television personality, Shane Green is a business magnate who consults global Fortune 500 leaders on customer experience and organizational culture. Shane draws upon his foundation at The Ritz-Carlton Hotel Company and work in multiple industries to transform employee mindsets, habits, and skills to improve customer experiences and interactions. As the President & Founder of SGEi, Shane leads a team of professionals who inspire brands like the NBA, Westfield, Foot Locker, NetJets Inc., Cisco Systems, and BMW to reprogram their employee experiences to create loyal customers and raving fans.

Reviews

[Jane · Rating 5 out of 5]

Very well planned and executed. I like that the author wrote this with business leaders in mind.

[Gordon Paisley · Rating 3 out of 5]

Nice, solid book on culture. Nothing really new in it, except to be a book focused on culture. Most of the ideas are things I have come across in decades of reading and courses on leadership. It was a welcome recharge, but not ground-breaking. An easy read and worth the time, but it probably won't change your life unless this is the first book on leadership or culture that you have read.

[Michael Erin · Rating 5 out of 5]

It's a great book for business leaders. I appreciate how easy it is to flip through and revisit concepts, too.

[Nicole · Rating 5 out of 5]

Full of real companies implementing the suggestions in the book. Thought provoking with a lot of new ideas. Liked the summaries at the end of each chapter.

[Megan B · Rating 2 out of 5]

Meh, and doesn't really apply to my area.

[M · Rating 3 out of 5]

High level ideas and strategies... would have liked more details about how these were achieved.

[202 unknown · Rating 4 out of 5]

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